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ITIL® Foundation live course

Course code:
MFITIL34
Course length:
32 lessons, 4 consecutive working days, 8 lessons per day, 9.00-16.30
Course price:
199 500 HUF + VAT
Discounts:

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Instructor:
Short description:

The course aims to teach attendees the latest practices in managing (planning, realizing, operating and developing) IT and digital services, helping them greatly to create and improve quality IT services and compliance with regulation-related requirements.

The course also helps you prepare for the ITIL® 4, but at the same time possibly for the ITIL® V3 Foundation exams.

Prerequisites:

Basic English language skills as both the course material and the exam are in English.

Intended audience:

Recommended for everyone who needs to acquire the knowledge and skills for operating, managing and developing IT services. Due to the nature of the course we are also counting on all those IT professionals to apply who wish to learn both about the tried at tested practice of the currently widely used V3 version and the basics of the latest ITIL release (ITIL 4), which takes into account the expectations of our modern age, all within one course.

Training language:
Hungarian or English
Description:
 

The course includes a detailed description of ITIL® V3, as well as a breakdown of the service processes: regulation, strategies, planning, service introduction, operation, development and the practical tasks needed for these.

The course helps you prepare for the ITIL® Foundation (syllabus 2011 and 2018) exams too, which can be taken at our test center. For information on the exam please visit our Exams page.

 

Syllabus: 

1. INTRODUCING ITIL®

1.1.       The history of ITIL®, version overview
1.2.       The applicability of ITIL®
1.3.       Introducing ITIL V3 2011, service life-cycle
1.4.       The structure and business utility of the ITIL 4 framework
1.5.       ITIL Service Value System (SVS)
1.6.       Information on Foundation exams

 

2. APPLYING ITIL IN PRACTICE

2.1.       Basic terms
2.2.       Processes and functions
2.3.       Services and products
2.4.       Service tools
2.5.       Service management
2.6.       Service providers, customers and other stakeholders, service relations
2.7.       Roles, RACI responsibility matrix
2.8.       Value creation, values: results, costs and risks
2.9.       4 The 4-dimensional service management model
2.10.     Organizations and people
2.11.     Information and technology
2.12.     Partners and vendors
2.13.     Value chains and processes

 

3. SERVICE STRATEGY

3.1.       Business strategy, IT strategy
3.2.       The building blocks of service strategy
3.3.       Basic terms (realization forms, risk management, Business Case, etc)
3.4.       Strategic processes (5 processes)

 

4. SERVICE PLANNING

4.1.       The scope of planning activities, planning aspects
4.2.       The importance and business value of planning
4.3.       Planning processes (8 processes)

 

5. SERVICE REALIZATION

5.1.       The business value of creating services
5.2.       Launch processes (7 processes)

 

6. OPERATING SERVICES

6.1.       The business value of operating services
6.2.       Operational processes (5 processes)

 

7. CONTINUOUS SERVICE DEVELOPMENT

7.1.       The importance and business value of service development
7.2.       Managing development possibilities, CSI register
7.3.       The 7-step service development process

 

8. SERVICE VALUE SYSTEM

8.1.       Service Value System
8.2.       Opportunity, demand and value
8.3.       ITIL guiding principles
8.4.       Direction
8.5.       Service value chain
8.6.       Continuous development
8.7.       Practices

 

9. ITIL MANAGEMENT PRACTICE

9.1.       General management practices
9.2.       Service management practices
9.3.       Technical management practices

 

 

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Related exams:

ITIL® 4 Foundation, mely minősítést a Masterfield Oktatóközpont akkreditált vizsgaközpontjában a tanfolyamot követően, egyeztetett időpontban lehet megszerezni.

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The course aims to teach attendees the latest practices in managing, planning, operating and developing IT and digital services, helping them greatly to improve the quality of those services and compliance with regulation-related requirements. The course will also help you prepare for the ITIL® 4 Foundation exam.

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