fbpx
Course length:
Training language:
32 lessons
Hungarian or English
Course fee:
289 500 HUF + VAT

Course dates and application

First training day: 2021. augusztus 23., Additional training days: 24., 25., 26.

Weekday daytime (09.00 - 16.30)
Application deadline:
12 August 2021
Training language:
Hungarian
Course fee:
289 500 HUF + VAT
Discounts:

First training day: 2021. november 2., Additional training days: 3., 4., 5.

Weekday daytime (09.00 - 16.30)
Application deadline:
21 October 2021
Training language:
Hungarian
Course fee:
289 500 HUF + VAT
Discounts:

Applying for closed-group training

If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here:

Application without date

If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we announce a new date you will be notififed.:

The course aims to teach attendees the latest practices in managing (planning, realizing, operating and developing) IT and digital services, helping them greatly to create and improve quality IT services and compliance with regulation-related requirements.

The course also helps you prepare for the ITIL® 4, but at the same time possibly for the ITIL® V3 Foundation exams.

Recommended for everyone who needs to acquire the knowledge and skills for operating, managing and developing IT services. Due to the nature of the course we are also counting on all those IT professionals to apply who wish to learn both about the tried at tested practice of the currently widely used V3 version and the basics of the latest ITIL release (ITIL 4), which takes into account the expectations of our modern age, all within one course.

Basic English language skills as both the course material and the exam are in English.

 

The course includes a detailed description of ITIL® V3, as well as a breakdown of the service processes: regulation, strategies, planning, service introduction, operation, development and the practical tasks needed for these.

The course helps you prepare for the ITIL® Foundation (syllabus 2011 and 2018) exams too, which can be taken at our test center. For information on the exam please visit our Exams page.

 

Syllabus: 

1. INTRODUCING ITIL®

1.1.       The history of ITIL®, version overview
1.2.       The applicability of ITIL®
1.3.       Introducing ITIL V3 2011, service life-cycle
1.4.       The structure and business utility of the ITIL 4 framework
1.5.       ITIL Service Value System (SVS)
1.6.       Information on Foundation exams

 

2. APPLYING ITIL IN PRACTICE

2.1.       Basic terms
2.2.       Processes and functions
2.3.       Services and products
2.4.       Service tools
2.5.       Service management
2.6.       Service providers, customers and other stakeholders, service relations
2.7.       Roles, RACI responsibility matrix
2.8.       Value creation, values: results, costs and risks
2.9.       4 The 4-dimensional service management model
2.10.     Organizations and people
2.11.     Information and technology
2.12.     Partners and vendors
2.13.     Value chains and processes

 

3. SERVICE STRATEGY

3.1.       Business strategy, IT strategy
3.2.       The building blocks of service strategy
3.3.       Basic terms (realization forms, risk management, Business Case, etc)
3.4.       Strategic processes (5 processes)

 

4. SERVICE PLANNING

4.1.       The scope of planning activities, planning aspects
4.2.       The importance and business value of planning
4.3.       Planning processes (8 processes)

 

5. SERVICE REALIZATION

5.1.       The business value of creating services
5.2.       Launch processes (7 processes)

 

6. OPERATING SERVICES

6.1.       The business value of operating services
6.2.       Operational processes (5 processes)

 

7. CONTINUOUS SERVICE DEVELOPMENT

7.1.       The importance and business value of service development
7.2.       Managing development possibilities, CSI register
7.3.       The 7-step service development process

 

8. SERVICE VALUE SYSTEM

8.1.       Service Value System
8.2.       Opportunity, demand and value
8.3.       ITIL guiding principles
8.4.       Direction
8.5.       Service value chain
8.6.       Continuous development
8.7.       Practices

 

9. ITIL MANAGEMENT PRACTICE

9.1.       General management practices
9.2.       Service management practices
9.3.       Technical management practices

 

 

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 ITIL® 4 Foundation. You can obtain ITIL® 4 Foundation certification after the course by remotely monitored online way or at a pre-arranged time on paper-based way at Masterfield Training Center's accredited examination center.

Exam fee: 89.500 HUF + VAT (included in the training fee)
Take2: If you pay 15.500 HUF + VAT amount, you can have one more exam opportunity

 

 

Do you have any questions about the training?


Testimonials

”Convenient environment, well prepared infrastructure, flexible trainer.“

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője

”I am delighted that I had the chance to meet Myroslav! Great person, big knowledge, very inspiring person. “

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője

”The whole atmosphere was very convenient, our personal aims were discussed, so trainer and participants would know what to expert.“

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője


You may also be interested in these courses and e-learning

ITIL® 4 Foundation with simulation live course and exam
(MFITIL4S)
Length:
24 lessons
Price:
239 500 HUF + VAT
Training dates:
Sep 27
Dec 01
ITIL® 4 Foundation accredited live course with exam
(MFITIL4)
Length:
16 lessons
Price:
194 500 HUF + VAT
Training dates:
Sep 27
Dec 01
ITIL® 4 Foundation e-learning with exam
(MFITIL1E)
Price:

199 500 HUF + VAT now with 6 months access

ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)
Price:

452 500 HUF + VAT now with 6 months access

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.
ITIL® Managing Across the Lifecycle e-learning with exam
(MFITILMALC)
Price:

425 500 HUF + VAT now with 6 months access

The ITIL® MALC course prepares you to take the ITIL® MALC exam and receive ITIL® Expert certification.The exam is included. The final course in the ITIL® Certification Scheme, ITIL® Managing Across the Lifecycle (MALC) allows professionals to gather all the knowledge they have acquired throughout their ITIL® studies and learn how each stage fits together, demonstrating a full understanding of the ITIL® service lifecycle.
Scrum Master e-learning with exam
(MFSCRUMME)
Price:

215 500 HUF + VAT now with 6 months access

This Scrum Master course is aimed towards those with a background in Project Management who are looking to get to grips with Scrum principles and gain recognition for their expertise in the application of them. Certification of this Scrum Training Course proves your ability to understand Scrum values, practices and applications and use this knowledge to lead Scrum projects and facilitate the implementation of the Scrum framework.
Scrum Product Owner e-learning with exam
(MFSCRUMPOE)
Price:

241 500 HUF + VAT now with 6 months access

This Scrum certification course enables aspiring Product Owners to develop their knowledge of how to maintain and manage a responsive product backlog and have a product vision that represents the stakeholders' and customers' requirements.