Course length:
Training language:
32 lessons
Hungarian or English
Course fee:
289 500 HUF + VAT

Course dates and application

First training day: 2021. augusztus 23., Additional training days: 24., 25., 26.

Weekday daytime (09.00 - 16.30)
Application deadline:
12 August 2021
Training language:
Course fee:
289 500 HUF + VAT

First training day: 2021. november 2., Additional training days: 3., 4., 5.

Weekday daytime (09.00 - 16.30)
Application deadline:
21 October 2021
Training language:
Course fee:
289 500 HUF + VAT

Applying for closed-group training

If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here:

Application without date

If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we announce a new date you will be notififed.:

The course aims to teach attendees the latest practices in managing (planning, realizing, operating and developing) IT and digital services, helping them greatly to create and improve quality IT services and compliance with regulation-related requirements.

The course also helps you prepare for the ITIL® 4, but at the same time possibly for the ITIL® V3 Foundation exams.

Recommended for everyone who needs to acquire the knowledge and skills for operating, managing and developing IT services. Due to the nature of the course we are also counting on all those IT professionals to apply who wish to learn both about the tried at tested practice of the currently widely used V3 version and the basics of the latest ITIL release (ITIL 4), which takes into account the expectations of our modern age, all within one course.

Basic English language skills as both the course material and the exam are in English.


The course includes a detailed description of ITIL® V3, as well as a breakdown of the service processes: regulation, strategies, planning, service introduction, operation, development and the practical tasks needed for these.

The course helps you prepare for the ITIL® Foundation (syllabus 2011 and 2018) exams too, which can be taken at our test center. For information on the exam please visit our Exams page.




1.1.       The history of ITIL®, version overview
1.2.       The applicability of ITIL®
1.3.       Introducing ITIL V3 2011, service life-cycle
1.4.       The structure and business utility of the ITIL 4 framework
1.5.       ITIL Service Value System (SVS)
1.6.       Information on Foundation exams



2.1.       Basic terms
2.2.       Processes and functions
2.3.       Services and products
2.4.       Service tools
2.5.       Service management
2.6.       Service providers, customers and other stakeholders, service relations
2.7.       Roles, RACI responsibility matrix
2.8.       Value creation, values: results, costs and risks
2.9.       4 The 4-dimensional service management model
2.10.     Organizations and people
2.11.     Information and technology
2.12.     Partners and vendors
2.13.     Value chains and processes



3.1.       Business strategy, IT strategy
3.2.       The building blocks of service strategy
3.3.       Basic terms (realization forms, risk management, Business Case, etc)
3.4.       Strategic processes (5 processes)



4.1.       The scope of planning activities, planning aspects
4.2.       The importance and business value of planning
4.3.       Planning processes (8 processes)



5.1.       The business value of creating services
5.2.       Launch processes (7 processes)



6.1.       The business value of operating services
6.2.       Operational processes (5 processes)



7.1.       The importance and business value of service development
7.2.       Managing development possibilities, CSI register
7.3.       The 7-step service development process



8.1.       Service Value System
8.2.       Opportunity, demand and value
8.3.       ITIL guiding principles
8.4.       Direction
8.5.       Service value chain
8.6.       Continuous development
8.7.       Practices



9.1.       General management practices
9.2.       Service management practices
9.3.       Technical management practices



The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 ITIL® 4 Foundation. You can obtain ITIL® 4 Foundation certification after the course by remotely monitored online way or at a pre-arranged time on paper-based way at Masterfield Training Center's accredited examination center.

Exam fee: 89.500 HUF + VAT (included in the training fee)
Take2: If you pay 15.500 HUF + VAT amount, you can have one more exam opportunity



Do you have any questions about the training?


”Convenient environment, well prepared infrastructure, flexible trainer.“

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője

”I am delighted that I had the chance to meet Myroslav! Great person, big knowledge, very inspiring person. “

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője

”The whole atmosphere was very convenient, our personal aims were discussed, so trainer and participants would know what to expert.“

Prince2@ Foundation + Practitioner hivatalos vizsgafelkészítő csomagban tanfolyam résztvevője

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