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E-learning duration:
E-learning language:
16 lessons
English
E-learning price:

385 500 HUF + VAT now with 12 months access


ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.

This ITIL® 4 Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation. The course fee includes the ITIL® 4 Foundation exam and a comprehensive candidate pack featuring presentation slides, exercises and sample examinations.

There are no formal prerequisites for ITIL® 4 Foundation; therefore, anyone can attend. 

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain 18 PDUs
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® 4 Foundation exam voucher

 

This course is designed as an introduction that will enable delegates to address new service management challenges and utilise the potential of modern technology. By undertaking this course, you will gain the knowledge to navigate your way through the constant changes in the current technological era, which is affecting businesses across all industries. Due to the speed of these developments, ITIL® is becoming more and more valuable and desirable as a best-practice method, and is vital to support faster quality and value-driven delivery. With a wide-ranging understanding of the framework, you will be able to better manage resources and optimise product or service delivery in your role.

 

 

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM.

 

Course Outline:

1. INTRODUCTION

1.1. The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology

1.2. The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model

1.3. An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

 

2. KEY CONCEPTS OF SERVICE MANAGEMENT

2.1. The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders

2.2. The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups

2.3. The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

 

3. THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

3.1. An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain

3.2. Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations

 

4. THE ITIL® SERVICE VALUE SYSTEM

4.1. An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs

4.2. The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management

4.3. A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

 

5. THE ITIL® GUIDING PRINCIPLES

5.1. The seven core principles that determine how ITIL® operates

5.2. An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

 

6. THE SERVICE VALUE CHAIN

6.1. An operating model for service creation, delivery, and continual improvement

6.2. The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value

6.3. The model is designed to be flexible and adaptable to different approaches and business needs

 

7. General Management Practices

7.1. Management practices are organisational resources designed to accomplish specific objectives

7.2. An overview of the four categories of organisational resources

7.3. Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

 

8. Service Management Principles

8.1. An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4

8.2. Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management

8.3. The stages of Service Level Management, including defining, recording, and managing service levels

 

9. Technical Management Principles

9.1. Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation

9.2. Infrastructure and Platform Management enables the further monitoring of technology solutions

9.3. Software Development and Management ensures that applications meet internal and external stakeholder needs

 

Accredited ITIL® 4 Foundation training is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts and principles behind ITIL® and service management.

  • 40 questions
  • Multiple choice
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book

 

The ITIL® 4 Foundation certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.

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