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E-learning duration:
E-learning language:
8 lessons
English
E-learning price:
705 500 HUF + VAT

Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.

This ITIL Certification Training is designed for IT professionals to equip them with the skills and knowledge necessary for effective deployment management in the context of IT service management. However, the training course will be more beneficial for:

  • Deployment Managers
  • Release Managers
  • Change Managers
  • IT Service Transition Managers
  • Service Delivery Managers
  • IT Operations Managers
  • Quality Assurance Managers

Before attending this ITIL® 4 Practitioner: Deployment Management Training Course, delegates must have completed the ITIL® 4 Foundation Certification Training Course.

IT managers, deployment managers, release managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Deployment Management Training Course. This course is particularly relevant for professionals seeking to enhance their understanding of deployment management principles, processes, and best practices to improve service delivery efficiency and minimise business disruptions.This 1-day ITIL® 4 Practitioner: Deployment Management Training Course provides delegates with the key concepts of deployment management practices. Delegates will learn how to integrate the practice into the organisation’s value streams. They will also learn how to position the practice in the organisational structure and how capability criteria support practice capability development.

Course Objectives

  • To acquire proficiency in coordinating service transitions effectively
  • To apply ITIL® 4 framework principles to optimise service deployment
  • To enhance problem-solving abilities in real-world deployment scenarios
  • To master risk management strategies for seamless deployment processes
  • To develop communication skills crucial for successful service implementation
  • To cultivate a strategic mindset for continuous service improvement initiatives

Upon completion of the ITIL® 4 Practitioner: Deployment Management Training Course, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage the deployment of IT services and changes within their organisation. They will be better prepared to plan, coordinate, and execute deployments successfully, ultimately contributing to improved service delivery efficiency and customer satisfaction.

 

At the end of this ITIL Certification, delegates will be able to optimise service delivery processes using valuable assets in organisations. They will also be able to apply deployment management principles in different scenarios that will enhance their career prospects.

Module 1: Key Concepts of Practice

  • Purpose of the Practice
  • Practice Success Factors and Key Metrics of the Practice
  • Key Terms:
  1. Environment
  2. Continuous Integration
  3. Continuous Delivery
  4. Continuous Deployment

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competencies of the Practice

  • Responsibilities of the Key Roles of the Practice  
  1. Deployment Manager
  2. Deployment Practitioner

Module 4: How Information and Technology Support and Enable the Practice

  • Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in Practice

  • Dependencies of the Practice on Third Parties
  • How Partners and Suppliers can Support the Practice?

Module 6: ITIL® Capability Model Use to Develop the Practice

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for Practice Success

  • Grasp ITIL® Guiding Principles Supporting Deployment Management Success

ITIL® 4 Practitioner: Deployment Management Exam is intended to determine whether the individuals can apply and comprehend the concepts covered in the ITIL® 4 Deployment Management Practice publication to a satisfactory level.

  • Type of Questions: Multiple Choice
  • Total Questions: 20
  • Number of Marks: 20 Marks
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open/Closed Book: Closed Book

 

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

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