This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:

• IT Service Managers
• Cloud Solution Architects
• Cloud Service Managers
• Business Analysts
• IT Security Professionals
• DevOps Engineers
• Cybersecurity Managers

There are no formal prerequisites for attending this ITIL® 4 Specialist Course.

Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimisation, enhanced scalability, and responsiveness to dynamic business needs.

This 2-day training equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimising service delivery, and ensuring seamless integration of cloud services within organisational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilisation.

Course Objectives:

• To understand the fundamentals of cloud service acquisition in alignment with organisational objectives
• To explore strategies for effectively managing diverse cloud services and their integration
• To assess risks and implement best practices for secure and compliant cloud service management
• To optimise cost, performance, and scalability of cloud services
• To enhance service delivery by leveraging cloud-based solutions efficiently
• To establish governance frameworks for sustainable and effective cloud service management
• To foster a culture of continuous improvement in cloud service acquisition and management

Delegates will receive a certificate after completing this ITIL® 4 Specialist Acquiring and Managing Cloud Services Course. This certification validates their proficiency in optimising cloud service acquisition, integration, and management within the ITIL® framework, bolstering their credibility and enhancing career prospects in IT service management.

Unit 1: Understand the Role of Cloud Services in an Organisation

Module 1: Describe the Characteristics of the Cloud

• What is the Cloud?

Module 2: Describe the Approaches to Cloud Adoption

• Approaches to Migrating Existing Services
• One-Off Migrations
• Evolutionary Migrations
• Big-Bang Migrations

Module 3: Cloud Deployment Models and Cloud Service Models

• Types of Cloud Solution
• Cloud Service Models
• Standard and Non-Standard Services
• Deployment Models

Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions

Module 4: Describe the Structure and Content of a Business Case for Cloud

• Business Case Structure

Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions

• Defining Requirements for Cloud Services
• Impact of Cloud Services on Existing Customers
• Typical Requirements

Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption

• Conducting a Cloud Readiness Assessment
• Steps in Conducting a Cloud Readiness Assessment
• Define the Assessment Scope
• Assess Current Resources
• Specify the Desired Scope of Cloud Services
• Assess Operational Readiness
• Produce an Assessment Report

Module 7: Know How to Communicate a Cloud Business Case

• Communicating a Business Case

Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context

Module 8: Describe the Types of Cloud Service Providers

• Conducting a Cloud Readiness Assessment

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer

• Formulating the Cloud Strategy

Module 10: Identify the Available Services that are Relevant to the Organisation’s Context

• Researching What Services are Available
• Understanding the CSP Landscape

Unit 4:  Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey

Module 11: Describe the Costs of Using Cloud Services

• Costs
• Exploring Cloud Services
• Onboarding and Offboarding
• Co-Creation
• Under- and Over-Utilisation
• Outages

Module 12: Describe the Benefits and Opportunities Created by Cloud Services

• Deciding to Use Cloud Services
• Benefits and Disbenefits of Using Cloud Services

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services

• Risks
• Shifts in Roles and Responsibilities
• Unauthorised Procurement of Cloud Services
• Security of Cloud Services
• API Vulnerability
• Maintaining Separation Between Tenants
• Vendor Lock-in
• Third-Party Contracting
• Migration

Module 14: Describe Security and Compliance Considerations of Using Cloud Services

• Security and Compliance Considerations
• Visibility
• Compliance
• Automation
• Conflict Between Development and Security Priorities
• Hybrid IT
• Role of Service Level Agreements with Onboarded Cloud Services

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud

• Return on Investment Process
• Define the Purpose, Objectives, and Scope of the Assessment
• Collect Data
• Review and Analyse the Data
• Calculate and Report
• Decide

Unit 5: Know How to Onboard and Offboard Cloud Services

Module 16: Describe the Key Approaches for Migrating to or from the Cloud

• Moving from In-House to Cloud Solutions
• Migrating from One Cloud Service Provider to Another
• Migrating Away from the Cloud

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services

• About the Onboard Step: General Considerations

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services

• What Happens to an Operating Model When Moving to the Cloud?

Unit 6: How to Manage the Use of Cloud Services

Module 19: Shared Responsibility Model

• Shared Responsibility Model

Module 20: How to Measure the Quality of Consumed Cloud Services

• Managing Cloud Service Quality

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services

• Managing the Optimisation of Cloud Service Consumption

Unit 7: Know How to Evaluate and Improve a Cloud Strategy

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges

• VUCA and the Value Co-Creation Map

Module 23:  Apply the Continual Improvement Model to an Organisation’s Cloud Strategy

• Continual Improvement and the Value Co-Creation Map for Cloud

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book 

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.