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Course length:
Training language:
24 lessons
English or Hungarian
Course fee:

348 500 HUF + VAT

 


Course dates and application

First training day: 22 April 2024, Further training days: 23., 24.

on working days (09.00 - 16.30)
Application deadline:
12 April 2024
Training language:
Hungarian
Course fee:

348 500 HUF + VAT

 

Discounts:
Apply

The application deadline has already expired. Please submit your application and we will try our best to provide a seat for you!

First training day: 27 November 2024, Further training days: 28., 29.

on working days (09.00 - 16.30)
Application deadline:
19 November 2024
Training language:
Hungarian
Course fee:

348 500 HUF + VAT

 

Discounts:

Applying for closed-group training

If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here.

Application without a date

If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we announce a new date you will be notified.

You can take advantage of these discounts when applying:

Time to Renew Discount 20%

This accredited course makes up one of the modules which go together to form the ITIL® 4 Managing Professional stream. The three-day training covers all types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners.

The ITIL® 4 Specialist: Drive Stakeholder Value exam is included in the price.

The accredited course is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation certification and English language skills as both the course material and the exam are in English.

 

 

 

 

The course has the following learning outcomes: 

  • Understand the concept and the ways of designing and improving Customer Journey
  • Understand the characteristics of markets
  • Understand marketing activities and techniques
  • Know how to describe customer needs and internal and external factors that affect these
  • Know how to identify service providers and explain their value propositions
  • Know how the relationship management practice can be applied to enable and contribute to fostering relationships
  • Know how the supplier management practice can be applied to enable and contribute to supplier and partner relationships management
  • Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
  • Know how the service level management practice can be applied to enable and contribute to service expectation management
  • Understand key transition, on-boarding and off-boarding activities
  • Know how the service desk practice can be applied to enable and contribute to user engagement
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Understand methods for encouraging and managing customer and user feedback
  • Understand methods for measuring service usage and customer and user experience and satisfaction
  • Know how to realise and validate service value
  • Understand methods for measuring service usage and customer and user experience and satisfaction
  • Understand methods to track and monitor service value (outcome, risk, cost and resources

This course incorporates a combination of an instructor-led training as well as a remote monitored qualification exam. The ITIL® 4 Specialist certification can be taken online at a preferred date and time after attending the instructor-led training.

ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam

  • 40 multiple choice questions
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book

The ITIL® 4 Specialist exam is taken online in a remote monitored way.  

The price of the course includes the exam fee of 164.500 HUF + VAT, which contains a non-optional digital textbook (eBook).
Take2: If you pay 19.500 HUF + VAT, you can resit the exam one additional time.

 

The ITIL® 4 Specialist: Drive Stakeholder Value certificate has an expiry period of 3 years. 

Qualified mentors of the training


Do you have any questions about the training?



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