ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online
Course code:
Course length:
Training language:
24 lessons
English or Hungarian
Course fee:
348 500 HUF + VAT
Course dates and application
First training day: 27 November 2024, Further training days: 28., 29.
on working days (09.00 - 16.30)
Application deadline:
19 November 2024
Training language:
Hungarian
Course fee:
348 500 HUF + VAT
Discounts:
Applying for closed-group training
If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here.
Application without a date
If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we announce a new date you will be notified.
You can take advantage of these discounts when applying:
Time to Renew Discount 20%
This accredited course makes up one of the modules which go together to form the ITIL® 4 Managing Professional stream. The three-day training covers all types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners.
The ITIL® 4 Specialist: Drive Stakeholder Value exam is included in the price.
The accredited course is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 4 Foundation certification and English language skills as both the course material and the exam are in English.
The course has the following learning outcomes:
- Understand the concept and the ways of designing and improving Customer Journey
- Understand the characteristics of markets
- Understand marketing activities and techniques
- Know how to describe customer needs and internal and external factors that affect these
- Know how to identify service providers and explain their value propositions
- Know how the relationship management practice can be applied to enable and contribute to fostering relationships
- Know how the supplier management practice can be applied to enable and contribute to supplier and partner relationships management
- Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
- Know how the service level management practice can be applied to enable and contribute to service expectation management
- Understand key transition, on-boarding and off-boarding activities
- Know how the service desk practice can be applied to enable and contribute to user engagement
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Understand methods for encouraging and managing customer and user feedback
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Know how to realise and validate service value
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Understand methods to track and monitor service value (outcome, risk, cost and resources
This course incorporates a combination of an instructor-led training as well as a remote monitored qualification exam. The ITIL® 4 Specialist certification can be taken online at a preferred date and time after attending the instructor-led training.
ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam
- 40 multiple choice questions
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book
The ITIL® 4 Specialist exam is taken online in a remote monitored way.
The price of the course includes the exam fee of 164.500 HUF + VAT, which contains a non-optional digital textbook (eBook).
Take2: If you pay 19.500 HUF + VAT, you can resit the exam one additional time.
The ITIL® 4 Specialist: Drive Stakeholder Value certificate has an expiry period of 3 years.
Qualified mentors of the training
He graduated from the Faculty of Electrical Engineering at the Budapest University of Technology and Economics, then, two years after obtaining his Electrical Engineering degree, he obtained a Quality Engineering Specialist qualification from the Postgraduate Institute of Engineering at the Budapest University of Technology and Economics. Shortly after completing his higher education studies, he started working in the field of...
Do you have any questions about the training?
Course administrator
FOUNDATION TRAININGS FOR THIS COURSE
Don't have enough knowledge to complete this training yet? Then get the basics you need with these courses.
ITIL® 4 Foundation accredited live course with exam
(MFEITIL4)
Length:
16 lessons
Price:
339 500 HUF + VAT (cca. 880 EUR + VAT)
Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Foundation with simulation live course and exam
(MFEITIL4S)
Length:
24 lessons
Price:
405 500 HUF + VAT (cca. 1040 EUR + VAT)
Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Foundation e-learning with exam
(MFITIL1E)
Price:
385 500 HUF + VAT now with 12 months access
ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.
You may also be interested in these courses and e-learning packages
You may find the courses below interesting
ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam
(MFITILCDS)
Length:
24 lessons
Price:
348 500 HUF + VAT
Discount:
Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Specialist: High Velocity IT (HVIT) accredited course with exam
(MFITILHV)
ITIL® 4 Specialist: Business Relationship Management accredited course with exam
(MFEITILBRM)
Length:
24 lessons
Price:
348 500 HUF + VAT now 318 500 HUF + VAT (cca. 900 EUR + VAT)
Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)
Price:
452 500 HUF + VAT now with 12 months access
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
(MFITILDSVE)
Price:
452 500 HUF + VAT now with 12 months access
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included in the price.
COBIT® Foundation e-learning exam preparation kit with exam voucher
(MFCOBITE)
Price:
939 500 HUF + VAT
You’ll be learning about the following topics:
Why COBIT® was introduced, its version history and how it has developed
The 5 underlying principles behind COBIT®
The Seven Enablers of effective IT governance described by the COBIT® framework
The business case for COBIT® and how to present it to stakeholders
How to use the COBIT® Process Capability Model
How to implement COBIT® in an organisation
SIAM™ Foundation e-learning exam preparation kit with exam voucher
(MFSIAMFE)
Price:
939 500 HUF + VAT
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.
Introduction to SIAM™
SIAM™ Fundamentals
SIAM™ Layers and Structures
SIAM™ Implementation Roadmap
SIAM™ Implementation Key Stages
SIAM™ Roles and Responsibilities
SIAM™ Practices
Practices of SIAM™
Processes to Support SIAM™
Processes in a SIAM™ Ecosystem
Objectives and SIAM™ Considerations of the Main Processes
SIAM™ Challenges and Risks
Challenges
Associated Risks and Potential Mitigations
SIAM™ and Other Practices
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
(MFITILSRME)
Price:
705 500 HUF + VAT
ITIL® Service Request Management is a practice that focuses on efficiently handling and fulfilling service requests from users and customers. It ensures a structured and streamlined approach to managing the entire lifecycle of service requests, from submission to fulfilment.
ITIL® 4 Practitioner: Service Desk e-learning with exam voucher
(MFITILSDTE)
Price:
705 500 HUF + VAT
This course focuses on enhancing service desk practices and skills within the ITIL framework, aiming to improve overall service delivery and customer satisfaction.
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
(MFITILITAME)
Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: IT Asset Management Course is designed to provide a comprehensive knowledge of the key concepts, principles, and challenges of ITAM. This ITIL® Certification course will help them to gain in-depth knowledge of applying the organisation’s sustainability objectives to ITAM, know how to verify, audit, and analyse IT assets, and key skills required for ITAM.
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
(MFITILMOEM)
Price:
705 500 HUF + VAT
The ITIL® 4 Practitioner Monitoring and Event Management Certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
ITIL® 4 Practitioner - Deployment Management e-learning with exam voucher
(MFITILDEPM)
Price:
705 500 HUF + VAT
Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.
ITIL® 4 Practitioner - Problem Management e-learning with exam voucher
(MFITILPME)
Price:
705 500 HUF + VAT
ITIL® 4 Problem Management is a practice that focuses on identifying and resolving the root causes of IT service problems to minimise disruptions.
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
(MFITILDITSE)
Price:
940 500 HUF + VAT
This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course is a highly specialised course that focuses on harmonising digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy.
ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
(MFITILPICE)
Price:
940 500 HUF + VAT
ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals.
ITIL® 4 Specialist: Monitor, Support, and Fulfil e-learning with exam voucher
(MFITILMSFE)
Price:
940 500 HUF + VAT
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests.
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
(MFITILBRME)
Price:
940 500 HUF + VAT
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
(MFITILAMCSE)
Price:
940 500 HUF + VAT
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.
ITIL® 4 Practitioner - Incident Management e-learning with exam voucher
(MFITILINCM)
Price:
705 500 HUF + VAT
ITIL® 4 Incident Management is important as it ensures stable and available IT services, minimises downtime, improves service quality, and enhances customer satisfaction.
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
(MFITILSDITE)
Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: Sustainability in Digital and IT Training focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimising the environmental impact of IT operations while optimising efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.
SIAM™ Professional e-learning exam preparation kit with exam voucher
(MFSIAMPE)
Price:
1 415 500 HUF + VAT
SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.
Learn about the best practices to continuously improve service delivery with SIAM Course.
Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
Select appropriate mechanisms to address issues and improve integrator performance
Facilitate the approaches for monitoring and measuring service performance
Understand the role of a service integrator, a different feature of SIAM™
Certified IT Service Manager CITSM e-learning
(MFCITSME)
Price:
786 500 HUF + VAT
IT Service Management is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value. The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices.
Root Cause Analysis e-learning
(MFROOTCAE)
Price:
469 500 HUF + VAT
Root Cause Analysis identifies underlying reasons for problems. It's a methodical approach to understand, address, and prevent issues from recurring. The Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment.
TOGAF® Foundation e-learning
(MFTOGAFFE)
Price:
788 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. In this TOGAF® Foundation course, delegates will gain in-depth knowledge about enterprise architecture governance framework. They will also learn about the procedures, capabilities, duties, and roles that apply to an enterprise architecture team. Our highly skilled and knowledgeable trainer will conduct this training who has years of experience in teaching TOGAF® Course.
TOGAF® Practitioner e-learning
(MFTOGAFPE)
Price:
778 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. TOGAF Standard: 10th Edition Practitioner Course is designed to provide delegates with an in-depth knowledge of TOGAF® content framework and enterprise metamodel. They will gain a comprehensive knowledge of identifying stakeholders, their concerns, views, and the communication involved in the business. Delegates will also get familiar with the steps for implementing the architecture, supporting the ADM work, and creating and documenting transition architectures.
TOGAF® Foundation And Practitioner e-learning
(MFTOGAFFPE)
Price:
1 459 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. TOGAF Standard: 10th Edition Foundation and Practitioner course, delegates will gain in-depth knowledge about enterprise architecture governance framework. They will also learn about the procedures, capabilities, duties, and roles that apply to an enterprise architecture team. Delegates will also gain a comprehensive knowledge of identifying stakeholders, their concerns, views, and the communication involved in the business. Individuals will also get familiar with the steps for implementing the architecture, supporting the ADM work, and creating and documenting transition architectures.
Time to Renew Discount 20%
Have you completed any of our ITIL or PRINCE2 courses before? PeopleCert certifications need to be renewed every three years since 2023, or obtain a higher certification. To support you in this, we are offering you a 10% discount off the base price of this training if you have studied with us. Enroll in this course at a discounted rate for any starting date in 2024. This offer cannot be combined with any other promotions!
Rendkívül jól felkészült oktatóhoz volt szerencsénk. Érthető volt, összeszedett, kommunikatív. Köszönöm, hogy itt lehettem.
Fekete Emese Melinda
T-SYSTEMS MAGYARORSZÁG ZRT.