fbpx
E-learning duration:
E-learning language:
24 lessons
English
E-learning price:
940 500 HUF + VAT

 ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests. 

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

  • IT Support Specialists
  • IT Managers
  • Service Desk Managers
  • Incident Managers
  • Problem Managers
  • Change Managers
  • Service Level Managers

ITIL® 4 Foundation Certification is a pre-requisite for studying ITIL® 4 Specialist: Monitor, Support, and Fulfil Course.

Information Technology Infrastructure Library (ITIL®) is a globally recognised framework for IT service management, offering best practices to align IT services with business needs and enhance efficiency. ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests. Studying this training will equip individuals with skills to enhance IT operations, improve user support, and streamline service delivery. This training course helps organisations by enhancing IT service quality, reducing downtimes, streamlining support processes, and ensuring timely fulfilment of user requests. Moreover, individuals can gain a deeper understanding of ITIL® practices, enhance problem-solving abilities, and develop a strategic approach to IT service management and customer satisfaction.  

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course provides delegates with comprehensive knowledge of monitoring techniques, support protocols, service request execution, and best practices in IT service management. Delegates will learn how to optimise service performance, streamline support processes, enhance user experience, and effectively manage service request lifecycles. They will also learn to anticipate service disruptions, refine support protocols, and prioritise critical service requests effectively. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course.

Course Objectives  

  • To provide a comprehensive understanding of incident management and its importance
  • To equip participants with the essential knowledge and skills for service desk operations
  • To explore the intricacies of problem management and its role in service continuity
  • To highlight the significance of service request management in enhancing user experience
  • To introduce participants to the world of monitoring and event management in IT environments
  • To impart expertise on the optimisation of monitoring and event management for better service outcomes

After attending this training, delegates will be able to effectively monitor IT services, provide timely support, accomplish user requests, and drive continual service improvement. They will also be able to analyse performance metrics, implement best practices, and enhance overall service quality.

 

Module 1: Incident Management

  • Introduction to Incident Management
  • Value Streams and Processes
  • Organisations and People
  • Partners and Suppliers
  • Incident Management Capability Development

Module 2: Service Desk  

  • Key Concepts of the Service Desk
  • Processes of the Practice
  • Roles and Competencies of the Practice
  • How does Information and Technology Support and Enable the Practice?
  • Role of Partners and Suppliers in the Practice​
  • ITIL Capability Model Used to Develop the Practice​
  • Recommendations for The Practice Success​

Module 3: Problem Management

  • Introduction to Problem Management
  • Value Streams and Processes
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Problem Management Capability Development

Module 4: Service Request Management

  • Key Concepts of Service Management
  • Value Streams and Processes
  • Organisation and People
  • Role of Information and Technology Support
  • Role of Partners and Suppliers in the Practice​
  • Service Request Management Capability Development

Module 5: Monitoring and Event Management

  • Introduction to Monitoring and Event Management  
  • Value Stream and Processes
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Monitoring and Event Management Capability Development

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65% or 39/60 Marks 
  • Duration: 1 hour and 30 minutes 
  • Open Book/ Closed Book: Closed Book

 

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Do you have any questions about e-learning?



FOUNDATION TRAININGS FOR THIS COURSE

Don't have enough knowledge to complete this training yet? Then get the basics you need with these courses.


ITIL® 4 Foundation e-learning with exam
(MFITIL1E)

Price:

385 500 HUF + VAT now with 12 months access

ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.
ITIL® 4 Foundation accredited live course with exam
(MFEITIL4)

Length:
16 lessons
Price:

339 500 HUF + VAT (cca. 880 EUR + VAT)

Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Foundation with simulation live course and exam
(MFEITIL4S)

Length:
24 lessons
Price:

405 500 HUF + VAT (cca. 1040 EUR + VAT)

Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.

You may also be interested in these courses and e-learning packages

You may find the courses below interesting


ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)

Price:

452 500 HUF + VAT now with 12 months access

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
(MFITILDSVE)

Price:

452 500 HUF + VAT now with 12 months access

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included in the price.
ITIL® 4 Specialist: High Velocity IT (HVIT) e-learning with exam
(MFITILVE)

Price:

452 500 HUF + VAT now with 12 months access

The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value. This training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam
(MFITILDPIE)

Price:

452 500 HUF + VAT now with 12 months access

This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL® 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included in the price. Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.
COBIT® Foundation e-learning exam preparation kit with exam voucher
(MFCOBITE)

Price:
939 500 HUF + VAT
You’ll be learning about the following topics: Why COBIT® was introduced, its version history and how it has developed The 5 underlying principles behind COBIT® The Seven Enablers of effective IT governance described by the COBIT® framework The business case for COBIT® and how to present it to stakeholders How to use the COBIT® Process Capability Model How to implement COBIT® in an organisation
SIAM™ Foundation e-learning exam preparation kit with exam voucher
(MFSIAMFE)

Price:
939 500 HUF + VAT
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce. Introduction to SIAM™ SIAM™ Fundamentals SIAM™ Layers and Structures SIAM™ Implementation Roadmap SIAM™ Implementation Key Stages SIAM™ Roles and Responsibilities SIAM™ Practices Practices of SIAM™ Processes to Support SIAM™ Processes in a SIAM™ Ecosystem Objectives and SIAM™ Considerations of the Main Processes SIAM™ Challenges and Risks Challenges Associated Risks and Potential Mitigations SIAM™ and Other Practices
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
(MFITILSRME)

Price:
705 500 HUF + VAT
ITIL® Service Request Management is a practice that focuses on efficiently handling and fulfilling service requests from users and customers. It ensures a structured and streamlined approach to managing the entire lifecycle of service requests, from submission to fulfilment.
ITIL® 4 Practitioner: Service Desk e-learning with exam voucher
(MFITILSDTE)

Price:
705 500 HUF + VAT
This course focuses on enhancing service desk practices and skills within the ITIL framework, aiming to improve overall service delivery and customer satisfaction.
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
(MFITILITAME)

Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: IT Asset Management Course is designed to provide a comprehensive knowledge of the key concepts, principles, and challenges of ITAM. This ITIL® Certification course will help them to gain in-depth knowledge of applying the organisation’s sustainability objectives to ITAM, know how to verify, audit, and analyse IT assets, and key skills required for ITAM.
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
(MFITILMOEM)

Price:
705 500 HUF + VAT
The ITIL® 4 Practitioner Monitoring and Event Management Certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
ITIL® 4 Practitioner - Deployment Management e-learning with exam voucher
(MFITILDEPM)

Price:
705 500 HUF + VAT
Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.
ITIL® 4 Practitioner - Problem Management e-learning with exam voucher
(MFITILPME)

Price:
705 500 HUF + VAT
ITIL® 4 Problem Management is a practice that focuses on identifying and resolving the root causes of IT service problems to minimise disruptions.
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
(MFITILDITSE)

Price:
940 500 HUF + VAT
This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course is a highly specialised course that focuses on harmonising digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. 
ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
(MFITILPICE)

Price:
940 500 HUF + VAT
ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals. 
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
(MFITILBRME)

Price:
940 500 HUF + VAT
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
(MFITILAMCSE)

Price:
940 500 HUF + VAT
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.
ITIL® 4 Practitioner - Incident Management e-learning with exam voucher
(MFITILINCM)

Price:
705 500 HUF + VAT
ITIL® 4 Incident Management is important as it ensures stable and available IT services, minimises downtime, improves service quality, and enhances customer satisfaction.
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
(MFITILSDITE)

Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: Sustainability in Digital and IT Training focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimising the environmental impact of IT operations while optimising efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.
SIAM™ Professional e-learning exam preparation kit with exam voucher
(MFSIAMPE)

Price:
1 415 500 HUF + VAT
SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively. Learn about the best practices to continuously improve service delivery with SIAM Course. Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model Select appropriate mechanisms to address issues and improve integrator performance Facilitate the approaches for monitoring and measuring service performance Understand the role of a service integrator, a different feature of SIAM™
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) accredited course with exam
(MFITILDPI)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Nov 06
ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam
(MFITILCDS)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Aug 26
ITIL® 4 Specialist: High Velocity IT (HVIT) accredited course with exam
(MFITILHV)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Oct 14
ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online
(MFITILDSV)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Nov 27
ITIL® 4 Specialist: Business Relationship Management accredited course with exam
(MFEITILBRM)

Length:
24 lessons
Price:

348 500 HUF + VAT now 318 500 HUF + VAT (cca. 900 EUR + VAT)

Training dates:
Jun 10
Sep 09