ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
E-learning code:
E-learning duration:
E-learning language:
24 lessons
English
E-learning price:
940 500 HUF + VAT
ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals.
The ITIL® 4 Specialist: Plan, Implement and Control Training Course is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:
- IT Service Managers
- IT Operations Managers
- IT Project Managers
- IT Consultants
- Service Desk Managers
- IT Auditors
- Configuration Managers
ITIL® 4 Foundation Certification is a pre-requisite for studying ITIL® 4 Specialist: Plan, Implement And Control Course.
ITIL 4 Specialist: Plan, Implement and Control specialisation is vital for IT professionals as it equips them with the knowledge to streamline service delivery, mitigate risks, and ensure the successful implementation of ITIL practices to service management, aligning organisations with industry best practices for optimal performance. For individuals, this training opens doors to advanced career opportunities, providing a comprehensive understanding of planning, implementing, and controlling IT services for enhances professionals' capabilities, making them valuable assets to organisations. For organisations which invest in this training for their employees by fostering a proactive and efficient IT service management culture which enables effective planning, implementation, and control of services, resulting in improved operational efficiency, reduced downtime, and enhanced customer satisfaction.
In The Knowledge Academy’s 3-day ITIL 4 Specialist: Plan, Implement and Control Training Course provides delegates will gain in-depth knowledge of comprehensive understanding of planning, implementing, and controlling IT services which enhances professionals' capabilities, making them valuable assets to organisations. They will also learn about information and technology support and enable the practice, position the practice in the organisational structure, capability criteria support the practice capability development, and other related concepts for more understanding. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of industry best practices for optimal performance.
Course Objectives
- To comprehend the key concepts and processes of IT asset management
- To learn the roles and competencies required for effective change enablement
- To integrate deployment management practices into organisational value streams
- To master the key terms and processes associated with release management
- To grasp the concepts and processes of service configuration management
- To navigate the Plan, Implement, and Control practices within ITIL® 4
After attending this training, delegates will be able to effectively implement IT asset management practices in their organisational context. They will also be able to integrate deployment management seamlessly into organisational value streams.
Module 1: IT Asset Management
- Key Concepts of the Practice
- Purpose of the Practice
- Practice Success Factors (PSF) and Key Metrics of the Practice
- IT Asset Types
- IT Asset Register
- IT Asset Lifecycle
- Models and Verification
- Inventory and Discovery
- IT Asset Audit
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- How to Integrate the Practice in the Organisation’s Value Streams?
- Roles and Competences of the Practice
- IT Asset Manager
- IT Asset Custodian
- IT Asset Analyst
- IT Asset Register Administrator
- License Manager
- IT Asset Owner
- IT Asset Consumer
- Know How to Position the Practice in the Organisational Structure
- How Information and Technology Support and Enable the Practice
- Tools Application
- Apply the Recommendations on Automation
- Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
- Recommendations for the Practice Success
- Recommendations for IT Asset Management Success
- Supported by the ITIL Guiding Principles
Module 2: Change Enablement (CE)
- Key Concepts of the Practice
- PSFs and Key Metrics of the Practice
- Change and Change Model
- Standard Change
- Emergency Change and Change Authority
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
- Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice
- Change Manager / Coordinator and Change Authority
- Position the Practice in the Organisational Structure
- Information and Technology Support and Enable the Practice
- Explain the Tools Application
- Apply the Recommendations on Automation
- Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
- ITIL Capability Model Can Be Used to Develop the Practice
- Capability Criteria Support the Practice Capability Development
- Recommendations for the Practice Success
- Recommendations for Change Enablement Success
- Recommendations Are Supported by the ITIL Guiding Principles?
Module 3: Deployment Management (DM)
- Key Concepts of the Practice
- PSFs and Key Metrics of the Practice
- Environment
- Continuous Integration
- Continuous Delivery
- Continuous and Deployment
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
- Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice
- Deployment Manager
- Deployment Practitioner
- Position the Practice in the Organisational Structure
- Information and Technology Support and Enable the Practice
- Tools Application
- Apply the Recommendations on Automation
- Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
- ITIL Capability Model Can Be Used to Develop the Practice
- Capability Criteria Support the Practice Capability Development
- Recommendations for the Practice Success
- Recommendations for Deployment Management Success
- How These Recommendations Are Supported by the ITIL Guiding Principles?
Module 4: Release Management (RM)
- Key Concepts of the Practice
- Purpose of the Practice
- PSFs and Key Metrics of the Practice
- Key Terms/Concepts
- Release and CI/CD and Release Management
- Release Model
- Push/Pull Conditions
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
- Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice:
- Release Manager
- Position the Practice in the Organisational Structure
- Information and Technology Support and Enable the Practice
- Tools Application
- Apply the Recommendations on Automation
- Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
- ITIL Capability Model Can Be Used to Develop the Practice
- Capability Criteria Support the Practice Capability Development
- Recommendations for the Practice Success
- Recommendations for Release Management Success
- How These Recommendations Are Supported by the ITIL Guiding Principles?
Module 5: Service Configuration Management (SCM)
- Key Concepts of the Practice
- Purpose of the Practice
- PSFs and Key Metrics of the Practice
- Configuration Item (CI)
- Service Configuration Model
- CI Lifecycle Model
- Configuration Management System
- Configuration Management Database
- Baseline Configuration
- Configuration Verification
- Configuration Inventory
- Configuration Audit
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
- Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice:
- Configuration Manager
- Configuration Coordinator
- Configuration Librarian
- Resource Owner/Custodian
- Position the Practice in the Organisational Structure
- Information and Technology Support and Enable the Practice
- Recommendations on Automation
- Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
- ITIL Capability Model Can Be Used to Develop the Practice
- Capability Criteria Support the Practice Capability Development
- Recommendations for the Practice Success
- Recommendations for Service Configuration Management Success
- How These Recommendations Are Supported by the ITIL Guiding Principles?
Module 6: Plan, Implement, and Control
- Processes and Value Streams of the Plan, Implement, and Control Practices
- Role of the Incident Resolution Service Value Stream
- Role of the Request Fulfilment Service Value Stream
- Plan, Implement, and Control Practices
- Information and Technology Support and Enable the Practices
- Information Is Exchanged Between the Plan, Implement, and Control Practices
- Recommendations for the Plan, Implement, and Control Practices Success
- Recommendations for the Plan, Implement, and Control Practices
The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.
- Type of Questions: Multiple Choice
- Total Questions: 60
- Number of marks: 60 Marks
- Pass Mark: 65%, or 39/60
- Duration: 90 Minutes
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
Do you have any questions about e-learning?
FOUNDATION TRAININGS FOR THIS COURSE
Don't have enough knowledge to complete this training yet? Then get the basics you need with these courses.
ITIL® 4 Foundation e-learning with exam
(MFITIL1E)
Price:
385 500 HUF + VAT now with 12 months access
ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.
ITIL® 4 Foundation accredited live course with exam
(MFEITIL4)
ITIL® 4 Foundation with simulation live course and exam
(MFEITIL4S)
ITIL® 4 Specialist: Monitor, Support, Fulfil (MSF) accredited course with exam
(MFEITILMSF)
Length:
24 lessons
Price:
407 500 HUF + VAT (1 150 EUR + VAT)
Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
You may also be interested in these courses and e-learning packages
You may find the courses below interesting
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)
Price:
452 500 HUF + VAT now with 12 months access
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
(MFITILDSVE)
Price:
452 500 HUF + VAT now with 12 months access
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included in the price.
ITIL® 4 Specialist: High Velocity IT (HVIT) e-learning with exam
(MFITILVE)
Price:
452 500 HUF + VAT now with 12 months access
The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value. This training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam
(MFITILDPIE)
Price:
452 500 HUF + VAT now with 12 months access
This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL® 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included in the price. Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.
COBIT® Foundation e-learning exam preparation kit with exam voucher
(MFCOBITE)
Price:
939 500 HUF + VAT
You’ll be learning about the following topics:
Why COBIT® was introduced, its version history and how it has developed
The 5 underlying principles behind COBIT®
The Seven Enablers of effective IT governance described by the COBIT® framework
The business case for COBIT® and how to present it to stakeholders
How to use the COBIT® Process Capability Model
How to implement COBIT® in an organisation
SIAM™ Foundation e-learning exam preparation kit with exam voucher
(MFSIAMFE)
Price:
939 500 HUF + VAT
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.
Introduction to SIAM™
SIAM™ Fundamentals
SIAM™ Layers and Structures
SIAM™ Implementation Roadmap
SIAM™ Implementation Key Stages
SIAM™ Roles and Responsibilities
SIAM™ Practices
Practices of SIAM™
Processes to Support SIAM™
Processes in a SIAM™ Ecosystem
Objectives and SIAM™ Considerations of the Main Processes
SIAM™ Challenges and Risks
Challenges
Associated Risks and Potential Mitigations
SIAM™ and Other Practices
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
(MFITILSRME)
Price:
705 500 HUF + VAT
ITIL® Service Request Management is a practice that focuses on efficiently handling and fulfilling service requests from users and customers. It ensures a structured and streamlined approach to managing the entire lifecycle of service requests, from submission to fulfilment.
ITIL® 4 Practitioner: Service Desk e-learning with exam voucher
(MFITILSDTE)
Price:
705 500 HUF + VAT
This course focuses on enhancing service desk practices and skills within the ITIL framework, aiming to improve overall service delivery and customer satisfaction.
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
(MFITILITAME)
Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: IT Asset Management Course is designed to provide a comprehensive knowledge of the key concepts, principles, and challenges of ITAM. This ITIL® Certification course will help them to gain in-depth knowledge of applying the organisation’s sustainability objectives to ITAM, know how to verify, audit, and analyse IT assets, and key skills required for ITAM.
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
(MFITILMOEM)
Price:
705 500 HUF + VAT
The ITIL® 4 Practitioner Monitoring and Event Management Certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
ITIL® 4 Practitioner - Deployment Management e-learning with exam voucher
(MFITILDEPM)
Price:
705 500 HUF + VAT
Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.
ITIL® 4 Practitioner - Problem Management e-learning with exam voucher
(MFITILPME)
Price:
705 500 HUF + VAT
ITIL® 4 Problem Management is a practice that focuses on identifying and resolving the root causes of IT service problems to minimise disruptions.
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
(MFITILDITSE)
Price:
940 500 HUF + VAT
This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course is a highly specialised course that focuses on harmonising digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy.
ITIL® 4 Specialist: Monitor, Support, and Fulfil e-learning with exam voucher
(MFITILMSFE)
Price:
940 500 HUF + VAT
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests.
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
(MFITILBRME)
Price:
940 500 HUF + VAT
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
(MFITILAMCSE)
Price:
940 500 HUF + VAT
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.
ITIL® 4 Practitioner - Incident Management e-learning with exam voucher
(MFITILINCM)
Price:
705 500 HUF + VAT
ITIL® 4 Incident Management is important as it ensures stable and available IT services, minimises downtime, improves service quality, and enhances customer satisfaction.
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
(MFITILSDITE)
Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: Sustainability in Digital and IT Training focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimising the environmental impact of IT operations while optimising efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.
SIAM™ Professional e-learning exam preparation kit with exam voucher
(MFSIAMPE)
Price:
1 415 500 HUF + VAT
SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.
Learn about the best practices to continuously improve service delivery with SIAM Course.
Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
Select appropriate mechanisms to address issues and improve integrator performance
Facilitate the approaches for monitoring and measuring service performance
Understand the role of a service integrator, a different feature of SIAM™
Certified IT Service Manager CITSM e-learning
(MFCITSME)
Price:
786 500 HUF + VAT
IT Service Management is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value. The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices.
Root Cause Analysis e-learning
(MFROOTCAE)
Price:
469 500 HUF + VAT
Root Cause Analysis identifies underlying reasons for problems. It's a methodical approach to understand, address, and prevent issues from recurring. The Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment.
TOGAF® Foundation e-learning
(MFTOGAFFE)
Price:
788 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. In this TOGAF® Foundation course, delegates will gain in-depth knowledge about enterprise architecture governance framework. They will also learn about the procedures, capabilities, duties, and roles that apply to an enterprise architecture team. Our highly skilled and knowledgeable trainer will conduct this training who has years of experience in teaching TOGAF® Course.
TOGAF® Practitioner e-learning
(MFTOGAFPE)
Price:
778 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. TOGAF Standard: 10th Edition Practitioner Course is designed to provide delegates with an in-depth knowledge of TOGAF® content framework and enterprise metamodel. They will gain a comprehensive knowledge of identifying stakeholders, their concerns, views, and the communication involved in the business. Delegates will also get familiar with the steps for implementing the architecture, supporting the ADM work, and creating and documenting transition architectures.
TOGAF® Foundation And Practitioner e-learning
(MFTOGAFFPE)
Price:
1 459 500 HUF + VAT
TOGAF® is a globally used standard for Enterprise Architecture. TOGAF® is a trusted and vendor-neutral method that ensures enterprise architectures follow the same standards across the world. TOGAF Standard: 10th Edition Foundation and Practitioner course, delegates will gain in-depth knowledge about enterprise architecture governance framework. They will also learn about the procedures, capabilities, duties, and roles that apply to an enterprise architecture team. Delegates will also gain a comprehensive knowledge of identifying stakeholders, their concerns, views, and the communication involved in the business. Individuals will also get familiar with the steps for implementing the architecture, supporting the ADM work, and creating and documenting transition architectures.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) accredited course with exam
(MFITILDPI)
ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam
(MFITILCDS)
ITIL® 4 Specialist: High Velocity IT (HVIT) accredited course with exam
(MFITILHV)
ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online
(MFITILDSV)
ITIL® 4 Specialist: Business Relationship Management accredited course with exam
(MFEITILBRM)
Length:
24 lessons
Price:
348 500 HUF + VAT now 318 500 HUF + VAT (900 EUR + VAT)
Training dates:
Useful and tangible examples, great presentation, a lot of exercises.
Pecze Judit