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E-learning duration:
E-learning language:
24 lessons
English
E-learning price:
940 500 HUF + VAT

ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals. 

The ITIL® 4 Specialist: Plan, Implement and Control Training Course is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:

  • IT Service Managers
  • IT Operations Managers
  • IT Project Managers
  • IT Consultants
  • Service Desk Managers
  • IT Auditors
  • Configuration Managers

ITIL® 4 Foundation Certification is a pre-requisite for studying ITIL® 4 Specialist: Plan, Implement And Control Course.

ITIL 4 Specialist: Plan, Implement and Control specialisation is vital for IT professionals as it equips them with the knowledge to streamline service delivery, mitigate risks, and ensure the successful implementation of ITIL practices to service management, aligning organisations with industry best practices for optimal performance. For individuals, this training opens doors to advanced career opportunities, providing a comprehensive understanding of planning, implementing, and controlling IT services for enhances professionals' capabilities, making them valuable assets to organisations. For organisations which invest in this training for their employees by fostering a proactive and efficient IT service management culture which enables effective planning, implementation, and control of services, resulting in improved operational efficiency, reduced downtime, and enhanced customer satisfaction.

In The Knowledge Academy’s 3-day ITIL 4 Specialist: Plan, Implement and Control Training Course provides delegates will gain in-depth knowledge of comprehensive understanding of planning, implementing, and controlling IT services which enhances professionals' capabilities, making them valuable assets to organisations. They will also learn about information and technology support and enable the practice, position the practice in the organisational structure, capability criteria support the practice capability development, and other related concepts for more understanding. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of industry best practices for optimal performance.

Course Objectives

  • To comprehend the key concepts and processes of IT asset management
  • To learn the roles and competencies required for effective change enablement
  • To integrate deployment management practices into organisational value streams
  • To master the key terms and processes associated with release management
  • To grasp the concepts and processes of service configuration management
  • To navigate the Plan, Implement, and Control practices within ITIL® 4

After attending this training, delegates will be able to effectively implement IT asset management practices in their organisational context. They will also be able to integrate deployment management seamlessly into organisational value streams.

 

Module 1: IT Asset Management

  • Key Concepts of the Practice
    • Purpose of the Practice
    • Practice Success Factors (PSF) and Key Metrics of the Practice
    • IT Asset Types
    • IT Asset Register
    • IT Asset Lifecycle
    • Models and Verification
    • Inventory and Discovery
    • IT Asset Audit
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • How to Integrate the Practice in the Organisation’s Value Streams?
  • Roles and Competences of the Practice
    • IT Asset Manager
    • IT Asset Custodian
    • IT Asset Analyst
    • IT Asset Register Administrator
    • License Manager
    • IT Asset Owner
    • IT Asset Consumer
    • Know How to Position the Practice in the Organisational Structure
  • How Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • Recommendations for the Practice Success
    • Recommendations for IT Asset Management Success
    • Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

  • Key Concepts of the Practice
    • PSFs and Key Metrics of the Practice
    • Change and Change Model
    • Standard Change
    • Emergency Change and Change Authority
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
    • Change Manager / Coordinator and Change Authority
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Explain the Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Change Enablement Success
    • Recommendations Are Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

  • Key Concepts of the Practice
    • PSFs and Key Metrics of the Practice
    • Environment
    • Continuous Integration
    • Continuous Delivery
    • Continuous and Deployment
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
    • Deployment Manager
    • Deployment Practitioner
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Deployment Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

  • Key Concepts of the Practice
    • Purpose of the Practice
    • PSFs and Key Metrics of the Practice
  • Key Terms/Concepts
    • Release and CI/CD and Release Management
    • Release Model
    • Push/Pull Conditions
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
    • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
    • Release Manager
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
    • Recommendations for the Practice Success
    • Recommendations for Release Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

  • Key Concepts of the Practice
    • Purpose of the Practice
    • PSFs and Key Metrics of the Practice
    • Configuration Item (CI)
    • Service Configuration Model
    • CI Lifecycle Model
    • Configuration Management System
    • Configuration Management Database
    • Baseline Configuration
    • Configuration Verification
    • Configuration Inventory
    • Configuration Audit
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
    • Configuration Manager
    • Configuration Coordinator
    • Configuration Librarian
    • Resource Owner/Custodian
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Recommendations on Automation
  • Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Service Configuration Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

  • Processes and Value Streams of the Plan, Implement, and Control Practices
    • Role of the Incident Resolution Service Value Stream
    • Role of the Request Fulfilment Service Value Stream
    • Plan, Implement, and Control Practices
  • Information and Technology Support and Enable the Practices
    • Information Is Exchanged Between the Plan, Implement, and Control Practices
  • Recommendations for the Plan, Implement, and Control Practices Success
    • Recommendations for the Plan, Implement, and Control Practices

 

 

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

  • Type of Questions: Multiple Choice
  • Total Questions: 60
  • Number of marks: 60 Marks
  • Pass Mark: 65%, or 39/60
  • Duration: 90 Minutes

 

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

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