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Course length:
Training language:
16 lessons
English
Course fee:

339 500 HUF + VAT (cca. 880 EUR + VAT)


Course dates and application

Applying for closed-group training

If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here.

Application without a date

If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we announce a new date you will be notified.

The course aims to teach attendees the latest practices in managing, planning, operating and developing IT and digital services, helping them greatly to improve the quality of those services and compliance with regulation-related requirements. The course will also help you prepare for the ITIL® 4 Foundation exam.

Recommended for everyone who needs to acquire the knowledge and skills for operating, managing and developing IT and digital services.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Basic English language skills as both the course material and the exam are in English.

In February 2019 the latest version of the most widespread IT service management methodology, officially called ITIL 4, was released. The choice of name is also a reference to the fact that it is an explicit goal of ITIL 4 to assist both individuals and companies in finding their way around the ever more widely known (and recognized) subject of the so-called Fourth Industrial Revolution (Industry 4.0 for short).

IT services have played a key role in the business world for years (decades); there is no industrial sector or business activity that may be run efficiently without IT support. The new version of ITIL is able to provide an appropriate response to the fast changing and complex transformations of the environment and methodologies, to the altered ways of working, new practices that are inevitable not only for IT professionals but also for anyone involved in the world of digital transformation in any way.


The goal of ITIL 4 is to provide comprehensive guidance for organizations as to how they may successfully utilize the opportunities provided by IT in a modern, service-based economy. As a result of over 30 years of ITIL evolution, the new ITIL 4 is a fully fledged, comprehensive IT/Digital operational model that includes the entire range of products and services supported by technology, their planning, realization and maintenance.

ITIL 4 gives useful guidance for IT on co-operating with business areas, as well as for cases where IT is not only a supporting pillar but a decisive part of the business strategy in the broader sense of the term.

Course Outline:

 

1. INTRODUCING ITIL 4 FOUNDATION

1.1. IT service management in today’s modern world
1.2. About ITIL 4, qualifications system
1.3. The background of ITIL
1.4. Foundation exam
1.5. The structure and business utility of the ITIL 4 framework
1.5.1. ITIL Service Value System (SVS)
1.5.2. The 4-dimensional service management model

 

2. THE BASIC PRINCIPLES OF SERVICE MANAGEMENT

2.1. Creating value
2.2. Organizations, service providers, customers and other stakeholders
2.3. Services and products
2.4. Service relations
2.5. Values: results, costs and risks

 

3. THE 4-DIMENSIONAL SERVICE MANAGEMENT MODEL

3.1. Organizations and people
3.2. Information and technology
3.3. Partners and vendors
3.4. Value chains and processes
3.4.1. Service management value chain
3.4.2. Processes
3.5. External factors

 

4. ITIL SERVICE VALUE SYSTEM

4.1. Service Value System
4.2. Opportunity, demand and value
4.3. ITIL guiding principles
4.4. Direction
4.5. Service value chain
4.6. Continuous development
4.7. Practices

 

 

 

5. ITIL MANAGEMENT PRACTICES

5.1. General management practices
5.1.1. Architecture management
5.1.2. Continuous development
5.1.3. information security management
5.1.4. Service-related knowledge management
5.1.5. Measuring and reporting on services
5.1.6. Handling organizational changes
5.1.7. Portfolio management
5.1.8. Project management
5.1.9. Managing business relations
5.1.10. Risk management
5.1.11. Financial management of services
5.1.12. Strategic management of services
5.1.13. Managing co-operation with vendors
5.1.14. Workforce and competence management
5.2. Service management practices
5.2.1. Managing availability
5.2.2. Business analysis
5.2.3. Capacity and performance management
5.2.4. Monitoring changes
5.2.5. Handling incidents
5.2.6. Managing IT equipment
5.2.7. Monitoring and event handling
5.2.8. Handling problems
5.2.9. Creating services
5.2.10. Service catalog management
5.2.11. Service configuration management
5.2.12. Managing service continuity
5.2.13. Service planning
5.2.14. Service desk
5.2.15. Managing service levels
5.2.16. Managing demand
5.2.17. Testing and approving services
5.3. Technical management practices
5.3.1. Managing going live
5.3.2. Infrastructure and platform management
5.3.3. Developing and managing applications

 


During our training, participants receive the official training material and the official book compiled by the globally recognized organization PeopleCert. The content of the course material is detailed and comprehensive, supplemented by numerous practical examples and tasks, so that the participants become real experts in the subject of our training.

The official materials of PeopleCert, supplemented with the training material of Masterfield, provide students with the highest quality and the knowledge necessary for the professional exam. The course material and book are provided as part of our training, so they can be used at any time to prepare for the exam.

ITIL® 4 Foundation certification can be obtained online after the course in a remote monitored way.

The price of the course includes the exam fee of 147.500 HUF + VAT, which contains a non-optional digital textbook (eBook) as well as the official training material.

Examination Format:

-Exam available in 11 languages
-40 questions
-Multiple choice
-26 out of 40 marks required to pass (65%)
-60 minutes
-Closed book.

Take2: If you pay 19.500 HUF + VAT, you can resit the exam one additional time.

 

 The ITIL® 4 Foundation certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.

Qualified mentors of the training


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