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E-learning duration:
E-learning language:
16 lessons
English
E-learning price:
939 500 HUF + VAT

Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.

  • Introduction to SIAM™
  • SIAM™ Fundamentals
  • SIAM™ Layers and Structures
  • SIAM™ Implementation Roadmap
  • SIAM™ Implementation Key Stages
  • SIAM™ Roles and Responsibilities
  • SIAM™ Practices
  • Practices of SIAM™
  • Processes to Support SIAM™
  • Processes in a SIAM™ Ecosystem
  • Objectives and SIAM™ Considerations of the Main Processes
  • SIAM™ Challenges and Risks
  • Challenges
  • Associated Risks and Potential Mitigations
  • SIAM™ and Other Practices
This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:
  • Service Integration Managers
  • Service Delivery Managers
  • Project Managers
  • IT Managers
  • Change Managers

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.

 

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

  • Outline the Purpose and Value of a SIAM™ Approach
  • Describe Business Drivers for SIAM™


Module 2: SIAM™ Layers and Structures

  • Explain the SIAM™ Layers
  • SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator


Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

  • Distinguish Between the Different SIAM Implementation Key Stages
  • Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage


Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

  • Roles and Responsibilities
  • SIAM™ Structural Elements


Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

  • People Practices of Managing Cross-Functional Teams
  • Process Practices of Integrating Processes Across Service Providers
  • Measurement Practices of Enabling and Reporting on end-to-end Services
  • Technology Practices of Creating a Tooling Strategy


Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

  • Function of Processes in a SIAM™ Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

  • Indicate What the Process Purpose is Outline the SIAM Considerations


Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

  • Importance of Building the Business Case, the Associated Risks and Mitigations
  • Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
  • Importance of Security, the Associated Risks and Mitigations
  • Challenges Associated with Measuring Success and its Mitigations
  • Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

  • Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem

 

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour
Open Book/ Closed Book: Closed Book

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WOULD YOU IMPROVE YOUR SKILLS IN THIS TOPIC?

If you wish to get a deeper knowledge of this field, you can choose from these additional courses.


SIAM™ Professional e-learning exam preparation kit with exam voucher
(MFSIAMPE)

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SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively. Learn about the best practices to continuously improve service delivery with SIAM Course. Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model Select appropriate mechanisms to address issues and improve integrator performance Facilitate the approaches for monitoring and measuring service performance Understand the role of a service integrator, a different feature of SIAM™

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