fbpx
E-learning duration:
E-learning language:
16 lessons
English
E-learning price:
1 415 500 HUF + VAT

SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.

  • Learn about the best practices to continuously improve service delivery with SIAM Course.
  • Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
  • Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
  • Select appropriate mechanisms to address issues and improve integrator performance
  • Facilitate the approaches for monitoring and measuring service performance
  • Understand the role of a service integrator, a different feature of SIAM™

This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:

  • Service Integration Managers
  • Service Delivery Managers
  • SIAM Project Managers
  • Service Architects
  • Change Managers

There are no formal prerequisites for attending this SIAM™ Professional Course.

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance


Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach


Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM


Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem


Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?


Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation


Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms


Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the

  • Discovery and Strategy Stage
  • Plan and Build Stage
  • Implement Stage
  • Run and Improve Stage

 

 

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven  services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks 40 Marks
Pass Mark: 65%
Duration: 1 hour 30 minutes
Open Book/ Closed Book: Closed Book

Do you have any questions about e-learning?



FOUNDATION TRAININGS FOR THIS COURSE

Don't have enough knowledge to complete this training yet? Then get the basics you need with these courses.


SIAM™ Foundation e-learning exam preparation kit with exam voucher
(MFSIAMFE)

Price:
939 500 HUF + VAT
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce. Introduction to SIAM™ SIAM™ Fundamentals SIAM™ Layers and Structures SIAM™ Implementation Roadmap SIAM™ Implementation Key Stages SIAM™ Roles and Responsibilities SIAM™ Practices Practices of SIAM™ Processes to Support SIAM™ Processes in a SIAM™ Ecosystem Objectives and SIAM™ Considerations of the Main Processes SIAM™ Challenges and Risks Challenges Associated Risks and Potential Mitigations SIAM™ and Other Practices

You may also be interested in these courses and e-learning packages

You may find the courses below interesting


ITIL® 4 Foundation e-learning with exam
(MFITIL1E)

Price:

385 500 HUF + VAT now with 12 months access

ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included in the price.
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)

Price:

452 500 HUF + VAT now with 12 months access

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
(MFITILDSVE)

Price:

452 500 HUF + VAT now with 12 months access

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included in the price.
ITIL® 4 Specialist: High Velocity IT (HVIT) e-learning with exam
(MFITILVE)

Price:

452 500 HUF + VAT now with 12 months access

The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value. This training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam
(MFITILDPIE)

Price:

452 500 HUF + VAT now with 12 months access

This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL® 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included in the price. Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
(MFITILSRME)

Price:
705 500 HUF + VAT
ITIL® Service Request Management is a practice that focuses on efficiently handling and fulfilling service requests from users and customers. It ensures a structured and streamlined approach to managing the entire lifecycle of service requests, from submission to fulfilment.
ITIL® 4 Practitioner: Service Desk e-learning with exam voucher
(MFITILSDTE)

Price:
705 500 HUF + VAT
This course focuses on enhancing service desk practices and skills within the ITIL framework, aiming to improve overall service delivery and customer satisfaction.
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
(MFITILITAME)

Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: IT Asset Management Course is designed to provide a comprehensive knowledge of the key concepts, principles, and challenges of ITAM. This ITIL® Certification course will help them to gain in-depth knowledge of applying the organisation’s sustainability objectives to ITAM, know how to verify, audit, and analyse IT assets, and key skills required for ITAM.
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
(MFITILMOEM)

Price:
705 500 HUF + VAT
The ITIL® 4 Practitioner Monitoring and Event Management Certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
ITIL® 4 Practitioner - Deployment Management e-learning with exam voucher
(MFITILDEPM)

Price:
705 500 HUF + VAT
Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.
ITIL® 4 Practitioner - Problem Management e-learning with exam voucher
(MFITILPME)

Price:
705 500 HUF + VAT
ITIL® 4 Problem Management is a practice that focuses on identifying and resolving the root causes of IT service problems to minimise disruptions.
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
(MFITILDITSE)

Price:
940 500 HUF + VAT
This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course is a highly specialised course that focuses on harmonising digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. 
ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
(MFITILPICE)

Price:
940 500 HUF + VAT
ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals. 
ITIL® 4 Specialist: Monitor, Support, and Fulfil e-learning with exam voucher
(MFITILMSFE)

Price:
940 500 HUF + VAT
 ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests. 
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
(MFITILBRME)

Price:
940 500 HUF + VAT
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
(MFITILAMCSE)

Price:
940 500 HUF + VAT
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
(MFITILSDITE)

Price:
940 500 HUF + VAT
The ITIL® 4 Specialist: Sustainability in Digital and IT Training focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimising the environmental impact of IT operations while optimising efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) accredited course with exam
(MFITILDPI)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Nov 06
ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam
(MFITILCDS)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Aug 26
ITIL® 4 Specialist: High Velocity IT (HVIT) accredited course with exam
(MFITILHV)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Oct 14
ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online
(MFITILDSV)

Length:
24 lessons
Price:

348 500 HUF + VAT

 

Discount:
Training dates:
Nov 27
ITIL® 4 Foundation accredited live course with exam
(MFEITIL4)

Length:
16 lessons
Price:

339 500 HUF + VAT (cca. 880 EUR + VAT)

Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.
ITIL® 4 Foundation with simulation live course and exam
(MFEITIL4S)

Length:
24 lessons
Price:

405 500 HUF + VAT (cca. 1040 EUR + VAT)

Training dates:
Currently there is no announced date for the course. It will be started if there are enough people interested. Please contact our colleagues.