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ITIL® Continual Service Improvement e-learning with exam voucher

Course code:
MFITILCSIE
Course length:
24 lessons, at your preferred time
Course price:
286 500 Huf + VAT
Short description:

This ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification. The exam is included. ITIL® Continual Service Improvement is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Continual Service Improvement concerns the principles and techniques used to improve services during the lifecycle.

Prerequisites:

ITIL® Foundation training attendance.

Who do we recommend?

The course will benefit anybody who will be involved in the improvement activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, and IT Consultants and Architects.

Training language:
English
Specification:

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Continual Service Improvement voucher

 

 

 

This course opens with defining the purpose and scope of CSI, which is used to consistently augment IT services to better support business needs and strategic objectives. The course then breaks down the structure of CSI into its seven basic components based around the PDCA cycle, and delineates the inputs needed to perform each process effectively. Delegates attending the course will also gain an understanding of the methods through which CSI can be implemented, and when best to make use of tools such as gap analysis, benchmarking, and reporting during the CSI lifecycle. The course moves on to consider how to analyse a business' capacity for improvement as well as the roles needed to undertake CSI as effectively as possible. Finally, the course looks at the practicalities, challenges, and risks facing CSI, and explores how these might be overcome. Delegates attending this course can expect to leave with a full understanding of CSI as well as ideas about which forms of CSI and related processes might be most useful for their own organisational contexts.

By providing a comprehensive ITIL® framework of the improvement activities that should be carried out during the service lifecycle, Continual Service Improvement will be particularly beneficial to anybody involved in these activities. This Continual Service Improvement course counts for 3 credits towards an ITIL® Practitioner qualification.

 

Course Outline: 

 

  1. INTRODUCTION TO CSI

  2. CSI MODEL

  3. DEMING CYCLE

  4. 7 STEP IMPROVEMENT

  5. INTEGRATION WITH THE LIFECYCLE

  6. MEASURING AND REPORTING

  7. ORGANISING FOR CSI

  8. CSI – TECHNOLOGY CONSIDERATIONS

  9. IMPLEMENTING CSI

  10. CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS

 

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® courses on this page are offered by The Knowledge Academy Ltd. ATO/AFFILIATE of Axelos Limited.

 

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Related exams:

The ITIL® Continual Service Improvement exam measures knowledge of the Continual Service Improvement stage of the lifecycle, including core concepts, activities and techniques.

This exam is:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book
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