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ITIL® Service Strategy e-learning with exam voucher

Course code:
MFITILSSE
Course length:
24 lessons, at your preferred time
Course price:
286 500 Huf + VAT
Short description:

This ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification. The exam is included. ITIL® Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.

Prerequisites:

ITIL® Foundation training attendance.

Who do we recommend?

The course will benefit anybody involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.

Training language:
English
Specification:

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Service Strategy exam voucher

 

 

 

Service Strategy is used within the service lifecycle to to position services in order to meet an organisation's strategic objectives. This course explores how, when, and why this positioning might take place, opening with the scope of this practice and examining why it is valuable. The course moves on to explore how business strategies can be created, factoring in competitors and existing assets. The course then moves through the eight steps of service definition before considering how services might be packaged together. It also explains the processes that are part of Service Strategy, such as strategy management for IT services, service portfolio management, demand management, and business relationship management, as well as the inputs and outputs for each of these constituent aspects. Delegates will then learn about how strategy interacts with governance before examining the practical and technical considerations associated with implementing Service Strategy.

 

Course Outline:

 

  1. DEFINING SERVICES AND MARKET SPACES

  2. STRATEGIC ASSESSMENTS

  3. FINANCIAL MANAGEMENT

  4. SERVICE PORTFOLIO MANAGEMENT

  5. DEMAND MANAGEMENT

  6. DRIVING STRATEGY THROUGH THE LIFECYCLE

  7. CRITICAL SUCCESS FACTORS AND RISKS

 

 ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® courses on this page are offered by The Knowledge Academy Ltd. ATO/AFFILIATE of Axelos Limited.

 

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Related exams:

ITIL® Service Strategy Exam

The ITIL® Service Strategy exam measures knowledge of the Service Strategy stage of the lifecycle, covering issues such as principles, processes, organisations, and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

The ITIL® Service Strategy exam is taken online

 

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