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E-learning hossza:
E-learning nyelve:
40 tanóra, tetszőleges időpontban
Angol
E-learning díja:

425 500 Ft + Áfa most 6 hónap hozzáféréssel


The ITIL® MALC course prepares you to take the ITIL® MALC exam and receive ITIL® Expert certification.The exam is included. The final course in the ITIL® Certification Scheme, ITIL® Managing Across the Lifecycle (MALC) allows professionals to gather all the knowledge they have acquired throughout their ITIL® studies and learn how each stage fits together, demonstrating a full understanding of the ITIL® service lifecycle.

The course is intended for anybody who has earned 17 credits during the ITIL® scheme and wishes to demonstrate a breadth of knowledge, including CIOs, IT Managers, Supervisors and IT Operations or Development Practitioners.

You must have gained 17 ITIL® credits through earning a range of ITIL® certifications prior to attending this course.

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® MALC exam is included in the price

 

 

 

Designed for those who have gained 17 credits through the completion of ITIL® Foundation and a combination of the Intermediate modules, ITIL® MALC is a prerequisite for ITIL® Master level. The full understanding of the ITIL® service lifecycle provided by ITIL® MALC will benefit anybody wishing to work in a service management role and implement and direct ITIL® best practice.

 

Course Outline:

 

  1. KEY CONCEPTS OF THE SERVICE LIFECYCLE

  2. COMMUNICATION & STAKEHOLDER MANAGEMENT

  3. INTEGRATING SERVICE MANAGEMENT PROCESSES ACROSS THE LIFECYCLE

  4. MANAGING SERVICES ACROSS THE LIFECYCLE

  5. CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS OF SERVICE LIFECYCLE STAGES

  6. GOVERNANCE, ROLES, PEOPLE, COMPETENCE AND THE ORGANIZATION

  7. MEASUREMENT

  8. IMPLEMENTING AND IMPROVING SERVICE CAPABILITY

 

Accredited ITIL® Managing Across the Lifecycle training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

The ITIL® MALC exam measures skills to support service delivery across all the lifecycle stages.

  • 10 multiple choice questions based on a case study
  • 120 minutes
  • Pass mark: 70% or 35/50
  • Closed book

The ITIL® MALC exam is taken online. 

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