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ITIL® Practitioner e-learning + vizsga

Tanfolyam kódja:
MFITILPRE
Tanfolyam hossza:
16 tanóra, tetszőleges időpontban
Ára:

309 500 Ft + ÁFA helyett 245 500 Ft + ÁFA

Rövid ismertetés:

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course includes the ITIL® Practitioner exam.This practical level of understanding makes ITIL® Practitioner particularly suitable for introducing ITIL® into the workplace.

Előfeltételek:

You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.

Kiknek ajánljuk?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

Képzés nyelve:
Angol
Részletes leírás:

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Service Transition exam voucher

 

 

 

This comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.

 

Course Outline:

 

  1. ITSM CONCEPTS

  2. SERVICE ELEMENTS

  3. ITSM PRINCIPLES

  4. CSI APPROACH

  5. METRICS & MEASUREMENT

  6. COMMUNICATION

  7. ORGANISATIONAL CHANGE MANAGEMENT (OCM)

  8. OCM TOOLS

  9. OCM ACTIVITIES

  10. APPLYING THE CSI APPROACH

 

Accredited ITIL® Practitioner training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

 

Kapcsolódó vizsgák:

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

 The ITIL® Practitioner exam is taken online.

Vissza


Hasonló tanfolyamok listája:

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