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ITIL® Service Design e-learning vizsga kuponnal

Tanfolyam kódja:
MFITILSDE
Tanfolyam hossza:
24 tanóra, tetszőleges időpontban
Ára:
307 500 Ft + Áfa
Rövid ismertetés:

This ITIL® Service Design course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Design exam, leading to the ITIL® Service Design certification. The exam is included. ITIL® Service Design is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification and one of the five courses which make up the Service Lifecycle Stream. Service Design concerns processes that must be addressed to meet organisational needs during the design of IT services, including architectures, processes, policies and documentation.

Előfeltételek:

ITIL® Foundation training attendance.

Kiknek ajánljuk?

The course can benefit anybody who will be involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants and Supervisory Staff.

Képzés nyelve:
Angol
Részletes leírás:

 Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Service Design exam voucher

 

 

 

This Service Design course opens by discussing the definition of service design, including its scope, value, and purpose. Service design, which is used to create IT functionalities, programmes, and more, also balances risk with value and demand. Its complex nature manifests in five key ways, explored throughout the course: the design of service solutions, the design of service management systems and tools, the design of management and technology architectures, the design of processes, and the design of measurement systems, methods, and metrics. Delegates can expect to learn about each of these aspects in detail, as well as how to design processes, the function of service level management, and when service catalogues and service catalogue management should be used. The course goes on to discuss availability, capacity, and IT service continuity management, before considering the role of information security in service design. The course also explores supplier management in relation to service design, and looks at the roles and preparation needed for the successful execution of this practice. Delegates will close out the course with an overview of the risks and practical considerations associated with service design, and leave with an in-depth understanding of the uses and importance of service design in a contemporary organisational context.

By providing a comprehensive framework of the design activities that should be carried out during the lifecycle, Service Design will be particularly beneficial to anybody involved in or requiring a management-level understanding of these activities.

 

Course Outline:

  1. CONCEPTS, INPUTS, OUTPUTS, AND ACTIVITIES

  2. PRINCIPLES AND PROCESSES

  3. ORGANISATIONAL AND TECHNOLOGICAL ISSUES

  4. INTERACTION WITH OTHER SERVICE LIFECYCLE PROCESSES

  5. ROLES AND RESPONSIBILITIES

  6. HOW TO MEASURE SERVICE DESIGN

  7. TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

  8. CHALLENGES, CRITICAL SUCCESS FACTORS, AND RISKS

 

 

Accredited ITIL® Service Design training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Kapcsolódó vizsgák:

The ITIL® Service Design exam measures knowledge of the Service Design stage of the lifecycle, covering issues such as principles, processes, organisations and governance.

The exam is:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book
Vissza


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