fbpx

ITIL® Service Strategy e-learning vizsga kuponnal

Tanfolyam kódja:
MFITILSSE
Tanfolyam hossza:
24 tanóra, tetszőleges időpontban
Ára:
307 500 Ft + Áfa
Rövid ismertetés:

This ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification. The exam is included. ITIL® Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management and Financial Management.

Előfeltételek:

ITIL® Foundation training attendance.

Kiknek ajánljuk?

The course will benefit anybody involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants and Supervisory Staff.

Képzés nyelve:
Angol
Részletes leírás:

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Service Strategy exam voucher

 

 

 

Service Strategy is used within the service lifecycle to to position services in order to meet an organisation's strategic objectives. This course explores how, when, and why this positioning might take place, opening with the scope of this practice and examining why it is valuable. The course moves on to explore how business strategies can be created, factoring in competitors and existing assets. The course then moves through the eight steps of service definition before considering how services might be packaged together. It also explains the processes that are part of Service Strategy, such as strategy management for IT services, service portfolio management, demand management, and business relationship management, as well as the inputs and outputs for each of these constituent aspects. Delegates will then learn about how strategy interacts with governance before examining the practical and technical considerations associated with implementing Service Strategy.

 

Course Outline:

 

  1. DEFINING SERVICES AND MARKET SPACES

  2. STRATEGIC ASSESSMENTS

  3. FINANCIAL MANAGEMENT

  4. SERVICE PORTFOLIO MANAGEMENT

  5. DEMAND MANAGEMENT

  6. DRIVING STRATEGY THROUGH THE LIFECYCLE

  7. CRITICAL SUCCESS FACTORS AND RISKS

 

Accredited ITIL® Service Strategy training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Kapcsolódó vizsgák:

ITIL® Service Strategy Exam

The ITIL® Service Strategy exam measures knowledge of the Service Strategy stage of the lifecycle, covering issues such as principles, processes, organisations and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

The ITIL® Service Strategy exam is taken online

 

Vissza


Hasonló tanfolyamok listája:

A COBIT® 5 az ISACA útmutatóinak új generációja az IT vállalati irányítására és menedzsmentjére vonatkozóan. Számos szervezet és az üzleti, IT, kockázatkezelési, információbiztonsági és bizonyosságnyújtási közösséghez tartozó felhasználó tapasztalatára épít, melyet a COBIT® több mint 15 éves gyakorlati alkalmazása és használata során gyűjtöttek.

ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimization of IT Services. The ITIL® 4 Foundation exam is included.

A tanfolyam célja, hogy a résztvevők megismerjék az informatikai és digitális szolgáltatások menedzsmentjére, tervezésére, üzemeltetésére és fejlesztésére alkalmazható legújabb gyakorlatokat, melyek nagyban segítik a szolgáltatások minőségének javítását, illetve a szabályozásra vonatkozó követelményeknek történő megfelelést. A tanfolyam megfelelő alapot nyújt az ITIL® 4 Foundation vizsga sikeres letételére.

A tanfolyam célja, hogy a résztvevők megismerjék az informatikai és digitális szolgáltatások menedzsmentjére, tervezésére, üzemeltetésére és fejlesztésére alkalmazható legújabb gyakorlatokat, melyek nagyban segítik a szolgáltatások minőségének javítását, illetve a szabályozásra vonatkozó követelményeknek történő megfelelést. A tanfolyam megfelelő alapot nyújt az ITIL® 4 Foundation vizsga sikeres letételére.

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included.

This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL® 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included. Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included.

The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value. This training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.

This ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification. The exam is included. ITIL® Continual Service Improvement is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification and one of the five courses which make up the Service Lifecycle Stream. Continual Service Improvement concerns the principles and techniques used to improve services during the lifecycle.

A tanfolyam célja, hogy a résztvevők megismerjék az informatikai szolgáltatások menedzsmentjére (tervezésére, megvalósítására, üzemeltetésére és fejlesztésére) alkalmazható széles körben bevált gyakorlatokat, melyek nagyban segítik a minőségi IT-szolgáltatások kialakítását, javítását, illetve a szabályozásra vonatkozó követelményeknek való megfelelést.

A tanfolyam megfelelő alapot nyújt az ITIL® 4 Foundation vizsga sikeres letételére.

The ITIL® MALC course prepares you to take the ITIL® MALC exam and receive ITIL® Expert certification.The exam is included. The final course in the ITIL® Certification Scheme, ITIL® Managing Across the Lifecycle (MALC) allows professionals to gather all the knowledge they have acquired throughout their ITIL® studies and learn how each stage fits together, demonstrating a full understanding of the ITIL® service lifecycle.

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course includes the ITIL® Practitioner exam.This practical level of understanding makes ITIL® Practitioner particularly suitable for introducing ITIL® into the workplace.

This ITIL® Service Design course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Design exam, leading to the ITIL® Service Design certification. The exam is included. ITIL® Service Design is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification and one of the five courses which make up the Service Lifecycle Stream. Service Design concerns processes that must be addressed to meet organisational needs during the design of IT services, including architectures, processes, policies and documentation.

This ITIL® Service Operation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Operation exam, leading to the ITIL® Service Operation certification. The exam is included. ITIL® Service Operation is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification and one of the five courses which make up the Service Lifecycle Stream. Service Operation concerns the principles, processes, operational activities and functions required to manage the performance of products and services.

This  ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. The exam is included. By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities. This Service Transition course counts for 3 credits towards an ITIL® Practitioner certification.