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ITIL® Service Transition e-learning vizsga kuponnal

Tanfolyam kódja:
MFITILSTE
Tanfolyam hossza:
24 tanóra, tetszőleges időpontban
Ára:
307 500 Ft + Áfa
Rövid ismertetés:

This  ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. The exam is included. By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities. This Service Transition course counts for 3 credits towards an ITIL® Practitioner certification.

Előfeltételek:

ITIL® Foundation training attendance.

Kiknek ajánljuk?

The course can benefit anybody who will be involved in transitional activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants and IT Architects.

Képzés nyelve:
Angol
Részletes leírás:

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® Service Transition exam voucher

 

 

 

This Service Transition course opens by discussing the core principles of effective service management, including how value is defined and created (both by businesses and consumers), and the definitions and roles involved in services and service management. It subsequently considers the processes that constitute service transition, from planning and change management through release and deployment to the final testing and evaluation phases. The course then helps delegates to understand how best to guide others through a service transition period, from learning how to deal with different types of individual stakeholder to facilitating overall organisational readiness and building a holistic receptiveness to change. It also considers the role of supporting technologies in service transition, from the function of knowledge bases to the utility of a CMS, before finally exploring potential challenges to service transition (such as a lack of available resources including time, money, manpower, or appropriate skillsets). Overall, this course gives delegates a holistic overview of and preparation for the implementation of service transition of any kind.

 

Course Outline:

 

  1. INTRODUCTION TO SERVICE TRANSITION

  2. SERVICE TRANSITION PRINCIPLES

  3. SERVICE TRANSITION PROCESSES

  4. TRANSITION PLANNING AND SUPPORT

  5. CHANGE MANAGEMENT

  6. SERVICE ASSET AND CONFIGURATION MANAGEMENT

  7. RELEASE AND DEPLOYMENT MANAGEMENT

  8. SERVICE VALIDATION AND TESTING

  9. CHANGE EVALUATION

  10. KNOWLEDGE MANAGEMENT

  11. SERVICE TRANSITION RELATED ACTIVITIES

  12. ORGANISING FOR SERVICE TRANSITION

  13. CONSIDERATION OF TECHNOLOGY

  

Accredited ITIL® Service Transition training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Kapcsolódó vizsgák:

The ITIL® Service Transition exam measures knowledge of the Service Transition stage of the lifecycle, covering issues such as principles, processes, organisations and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

The ITIL® Service Transition exam is taken online. 

Vissza


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