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E-learning hossza:
E-learning nyelve:
16 tanóra
Angol
E-learning díja:
1 415 500 Ft + Áfa

SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.

  • Learn about the best practices to continuously improve service delivery with SIAM Course.
  • Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
  • Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
  • Select appropriate mechanisms to address issues and improve integrator performance
  • Facilitate the approaches for monitoring and measuring service performance
  • Understand the role of a service integrator, a different feature of SIAM™

This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:

  • Service Integration Managers
  • Service Delivery Managers
  • SIAM Project Managers
  • Service Architects
  • Change Managers

There are no formal prerequisites for attending this SIAM™ Professional Course.

 

 

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance


Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach


Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM


Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

 

 

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?


Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation


Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms


Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the

  • Discovery and Strategy Stage
  • Plan and Build Stage
  • Implement Stage
  • Run and Improve Stage

 

 

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven  services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks 40 Marks
Pass Mark: 65%
Duration: 1 hour 30 minutes
Open Book/ Closed Book: Closed Book

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Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce. Introduction to SIAM™ SIAM™ Fundamentals SIAM™ Layers and Structures SIAM™ Implementation Roadmap SIAM™ Implementation Key Stages SIAM™ Roles and Responsibilities SIAM™ Practices Practices of SIAM™ Processes to Support SIAM™ Processes in a SIAM™ Ecosystem Objectives and SIAM™ Considerations of the Main Processes SIAM™ Challenges and Risks Challenges Associated Risks and Potential Mitigations SIAM™ and Other Practices

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