The Implementing Cisco Collaboration Applications (CLICA) v1.0 training program provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM & Presence (IM&P), Cisco Unity Connection and Cisco Unity Express, and Application clients.
Target Audience
This program is architected primarily for network and software engineers who are focused on learning about automation and programmability and hold the following job roles:
- Network architect
- Network designer
- Network engineer
- Network manager
- Network administrator
Before taking this training program, you should have the following knowledge and skills:
- foundational understanding of networking technologies
- foundational understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single public switched telephone network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.
After taking this comprehensive program, you should be able to:
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber and Cisco Unified Communications Manager IM&P are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM&P and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM&P
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM&P server
- Configure call recording and monitoring
This programme prepares you for the Implementing Cisco Collaboration Applications (300-810 CLICA) certification examination.
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Course Administrator
What I liked most about the training was that it was practical and the instructor trusted our abilities and gave us space for our insights.
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