Root Cause Analysis e-learning
E-learning code:
Root Cause Analysis identifies underlying reasons for problems. It's a methodical approach to understand, address, and prevent issues from recurring. The Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment.
This course is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:
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Quality Assurance Professionals
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Operations Managers
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Project Managers
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Safety and Risk Management Professionals
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Problem-Solving Teams
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Process Improvement Specialists
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Manufacturing and Production Managers
There are no formal prerequisites for attending this course in Root Cause Analysis. However, basic problem-solving and analytical skills would be beneficial for the delegates.
Root cause analysis (RCA) is a critical practice in IT service management that helps organisations identify underlying issues that contribute to service disruptions and failures.
IT managers, incident managers, problem managers, service desk analysts, and anyone involved in incident and problem management should prioritise participating in the Root Cause Analysis Course. This course is particularly relevant for professionals seeking to enhance their understanding of RCA methodologies, techniques, and best practices to improve service reliability and minimise business impact.This training provides delegates with a complete understanding of how the facilitator collects and organises information. They will learn to use transfer symbols to connect the inputs and outputs of related fault trees. They will also learn how to sort out priority concerns and avoid working on the wrong issue.
Course Objectives
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To understand the importance of root cause analysis in incident and problem management
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To learn various RCA methodologies, techniques, and best practices
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To develop skills in gathering relevant data and analysing causal factors
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To identify and address the root causes of incidents and problems effectively
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To formulate actionable recommendations to prevent recurrence and improve service reliability
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To empower IT professionals to drive continuous improvement through effective root cause analysis practices
Module 1: Introduction to Root Cause Analysis
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What is Root Cause Analysis?
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Casual Factors
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Direct Cause Vs Root Cause
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Goals of Root Cause Analysis
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Root Cause Identification
Module 2: Improvement Methodologies
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3 Cs
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Eight Ds
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PDCA (Plan, Do, Check, Act):
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DMAIC
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Kaizen
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Kaizen Limitations
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Kepner-Tregoe Analysis
Module 3: Gather and Manage Data
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Overview
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Data Collection
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Gather Data
Module 4: Root Cause Analysis Techniques
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Introduction
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Five ‘Whys’
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Cause and Effect
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Pareto Analysis
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Change Analysis
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Barrier Analysis
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Scatter Diagrams Correlation and Regression
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Correlation and Causation
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Forecasting
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Pearson's Correlation Coefficient (R)
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Regression Analysis with Scatter Diagrams
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Events and Causal Factors Analysis / Flow (Process) Diagram
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Fault Tree Analysis
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Control Charts / Run Charts
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Benefits of using a Control Chart
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Run Charts
Module 5: Generate and Evaluate Effective Solutions
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Effective Solution Process
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7 Steps of Problem Solving
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Edward De Bono and The Six Working Hats
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De Bono’s Six Working Hats
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Other Prioritisation/Consensus Tools
This course does not include an exam.
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Course administrator
The training materials prepared by the instructor were excellent and far surpassed any materials I have received elsewhere.
Lajos Kovács
S&T Consulting Hungary Kft.