ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam

Lead with purpose. Plan with precision. Improve continuously.
Master how to align strategic direction, planning, and continual improvement within your organization. This e-learning course gives you the practical tools and knowledge to drive measurable change, integrate governance, risk, and compliance (GRC), and apply proven ITIL® 4 methods across service value streams. You'll learn how to lead improvement initiatives, manage organizational change, and communicate effectively with stakeholders, all while measuring progress through data-driven reporting.

The ITIL^® 4 Strategist Direct, Plan and Improve exam is included in the price.

This course is suitable for IT Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

You must hold ITIL 4 Foundation certification before attending.

ITIL® (Information Technology Infrastructure Library) has been the global standard for IT service management for decades. The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course builds on this legacy by focusing on aligning strategy, governance, and continuous improvement across all levels of an IT-enabled organization. Widely adopted in both public and private sectors, ITIL® DPI equips professionals with practical tools to lead change, measure performance, and drive value through structured service management practices. It’s an essential step for anyone looking to strengthen their role in strategic IT planning or transformation initiatives.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this e-learning:

• Internationally accredited
• You can gain credit points
• You can access the material anytime, from anywhere
• It is accessible on mobile phone too
• Interactive
• It contains sample questions, and a sample exam
• Exam voucher included for ITIL® 4 Strategist: Direct, Plan and Improve

Interested in other areas as well? We offer e-learning for all ITIL® 4 training qualifications marked with a green frame:

COURSE OUTLINE:

THE COURSE HAS THE FOLLOWING LEARNING OUTCOMES:

1. Understand the key concepts of Direct, Plan & Improve

2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement

6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

7. Understand and know how to direct, plan and improve value streams and practices

Accredited ITIL® 4 Strategist: Direct, Plan and Improve (DPI) training is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This e-learning incorporates a combination of computer-based training as well as remote proctored qualification exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examintion details:

• 40 multiple choice questions
• 90 minutes
• Pass mark: 70% or 28/40
• Closed book

The ITIL® 4 Strategist: Direct, Plan and Improve certificate has an expiry period of 3 years.