Certified IT Service Manager CITSM e-learning
E-learning code:
E-learning duration:
E-learning language:
16 lessons
English
E-learning price:
2 019 EUR + VAT
IT Service Management is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value. The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices.
This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. However, it is especially beneficial for these professionals:
-
IT Service Managers
-
IT Service Delivery Managers
-
IT Operations Managers
-
IT Project Managers
-
IT Service Desk Managers
-
IT Governance Professionals
-
IT Risk Managers
There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.
As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.
IT service managers, IT directors, service delivery managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This ITIL Certification Course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.
This ITIL Certification Course covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Participants will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.
Course Objectives
-
To understand the key concepts and principles of IT service management
-
To learn how to align IT services with business objectives and customer needs
-
To develop skills in designing, transitioning, and operating IT services effectively
-
To explore service management frameworks, including ITIL, COBIT, and ISO 20000
-
To understand the role of IT service managers in driving continual service improvement
-
To empower IT professionals to lead and manage IT service delivery initiatives effectively
Module 1: Introduction to IT Service Management
-
Overview of IT Service Management
-
Role and Importance of IT Service Management in Organisations
-
Key Concepts and Terminology
Module 2: Leadership in IT Service Management
-
Leadership and Management Skills for IT Service Managers
-
Strategic Planning and Decision Making
-
Effective Communication and Team Building
Module 3: Formulating and Executing IT Service Strategies
-
Crafting and Executing IT Service Strategies
-
Fundamentals of IT Service Design
-
Harmonising IT Services with Corporate Goals
Module 4: Managing IT Service Implementation and Activities
-
Foundations of IT Service Provision
-
Achieving Operational Excellence in IT Services
-
Administration of IT Service Operations
Module 5: Customer Relationship Management in IT Services
-
Understanding Customer Needs and Expectations
-
Building and Maintaining Strong Customer Relationships
-
Customer Feedback and Continuous Improvement
Module 6: Risk Management in IT Services
-
Identifying and Managing IT Risks
-
Business Continuity and Disaster Recovery Planning
-
Compliance and Regulatory Considerations
Module 7: Performance Measurement and Management
-
Key Performance Indicators (KPIs) for IT Services
-
Techniques for Monitoring and Measuring Service Performance
-
Using Data for Service Improvement
Module 8: Change Management in IT Services
-
Principles of Effective Change Management
-
Managing Change in IT Environments
-
Communication and Stakeholder Engagement in Change Processes
Module 9: Technology Trends Impacting IT Service Management
-
Emerging Technologies and Trends
-
Leveraging Technology for Service Improvement
-
Preparing for Future IT Challenges
Module 10: Project Management for IT Service Managers
-
Fundamentals of Project Management
-
Project Management Techniques for IT Service Managers
-
Balancing Operational and Project Responsibilities
To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee. The exam format is detailed below:
-
Questions Type: Multiple Choice
-
Total Questions: 30
-
Total Marks: 30 Marks
-
Pass Mark: 63%, or 19/30 marks
-
Duration: 60 Minutes
-
Open Book/Closed Book: Open Book
Do you have any questions about e-learning?
Course administrator
You may also be interested in these courses and e-learning packages
You may find the courses below interesting
ITIL® 4 Foundation e-learning with exam
(MFITIL1E)
Price:
1 259 EUR + VAT
Build a solid ITIL® 4 Foundation skillset and learn how modern IT service management creates real business value. This e-learning course gives you a clear, practical understanding of the Service Value System, the Four Dimensions Model, and the core practices that keep IT services reliable, efficient and aligned with organisational goals. You get structured preparation for the official ITIL® 4 Foundation exam and gain the confidence to apply these concepts immediately in real IT environments.
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
(MFITILCDSE)
Price:
1 259 EUR + VAT
Take full control of the end-to-end IT service lifecycle with the ITIL® 4 Specialist: Create, Deliver and Support e-learning course. You learn how to design, build, deliver and support reliable, scalable and high-quality digital services across the entire value stream — from demand and development to operations and continuous support. The self-paced modules and included official exam give you immediately applicable ITIL® 4 skills to boost performance in any modern IT service environment.
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
(MFITILDSVE)
Price:
1 259 EUR + VAT
Turn services into experiences – built around stakeholder value.
This e-learning course takes you through every stage of the customer journey, equipping you with the skills to understand, shape, and improve interactions with customers, users, and partners. You’ll learn to design value-driven, data-based, and user-centered digital service experiences. Gain practical knowledge in demand shaping, expectation setting, onboarding/offboarding, service catalog use, and managing customer feedback. Understand how to co-create value through collaboration and apply key ITIL® practices like service level management and service desk operations to build long-term stakeholder satisfaction.
The ITIL® 4 Specialist: Drive Stakeholder Value exam is included in the price.
ITIL® 4 Specialist: High Velocity IT (HVIT) e-learning with exam
(MFITILVE)
Price:
1 259 EUR + VAT
Digital business moves fast—and IT must keep up. This e-learning course shows you how to deliver rapid development, resilient operations, and real business value using ITIL® 4 principles combined with lean, agile, and DevOps practices. You'll learn how to apply key concepts of digital transformation, support customer experience, and ensure governance and risk compliance. Study at your own pace and validate your knowledge with an official certification exam. Perfect if you work in or around agile IT teams delivering or transforming digital services.
The ITIL® 4 Specialist: High-Velocity IT exam is included in the price.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam
(MFITILDPIE)
Price:
1 259 EUR + VAT
Lead with purpose. Plan with precision. Improve continuously.Master how to align strategic direction, planning, and continual improvement within your organization. This e-learning course gives you the practical tools and knowledge to drive measurable change, integrate governance, risk, and compliance (GRC), and apply proven ITIL® 4 methods across service value streams. You'll learn how to lead improvement initiatives, manage organizational change, and communicate effectively with stakeholders, all while measuring progress through data-driven reporting.
The ITIL® 4 Strategist Direct, Plan and Improve exam is included in the price.
SIAM™ Foundation e-learning exam preparation
(MFSIAMFE)
Price:
2 409 EUR + VAT
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.
Introduction to SIAM™
SIAM™ Fundamentals
SIAM™ Layers and Structures
SIAM™ Implementation Roadmap
SIAM™ Implementation Key Stages
SIAM™ Roles and Responsibilities
SIAM™ Practices
Practices of SIAM™
Processes to Support SIAM™
Processes in a SIAM™ Ecosystem
Objectives and SIAM™ Considerations of the Main Processes
SIAM™ Challenges and Risks
Challenges
Associated Risks and Potential Mitigations
SIAM™ and Other Practices
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
(MFITILSRME)
Price:
1 259 EUR + VAT
ITIL® Service Request Management is a practice that focuses on efficiently handling and fulfilling service requests from users and customers. It ensures a structured and streamlined approach to managing the entire lifecycle of service requests, from submission to fulfilment.
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
(MFITILITAME)
Price:
1 259 EUR + VAT
The ITIL® 4 Specialist: IT Asset Management Course is designed to provide a comprehensive knowledge of the key concepts, principles, and challenges of ITAM. This ITIL® Certification course will help them to gain in-depth knowledge of applying the organisation’s sustainability objectives to ITAM, know how to verify, audit, and analyse IT assets, and key skills required for ITAM.
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
(MFITILMOEM)
Price:
1 119 EUR + VAT
The ITIL® 4 Practitioner Monitoring and Event Management Certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
ITIL® 4 Practitioner - Deployment Management e-learning with exam voucher
(MFITILDEPM)
Price:
1 119 EUR + VAT
Deployment management is crucial for organisations as it ensures that changes in IT services are introduced effectively, aligning with business objectives. The ITIL® 4 Practitioner: Deployment Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the deployment of IT services and changes into production environments.
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
(MFITILDITSE)
Price:
1 119 EUR + VAT
This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course is a highly specialised course that focuses on harmonising digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy.
ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
(MFITILPICE)
Price:
1 259 EUR + VAT
ITIL 4 Specialist: Plan, Implement and Control focuses on effective service planning, implementation, and control in IT service management for professionals aiming to enhance their skills in aligning IT services with business goals.
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
(MFITILBRME)
Price:
1 259 EUR + VAT
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
(MFITILAMCSE)
Price:
1 259 EUR + VAT
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimising the utilisation and management of cloud services.
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
(MFITILSDITE)
Price:
1 259 EUR + VAT
The ITIL® 4 Specialist: Sustainability in Digital and IT Training focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimising the environmental impact of IT operations while optimising efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.
SIAM™ Professional e-learning exam preparation kit with exam voucher
(MFSIAMPE)
Price:
2 299 EUR + VAT
SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.
Learn about the best practices to continuously improve service delivery with SIAM Course.
Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
Select appropriate mechanisms to address issues and improve integrator performance
Facilitate the approaches for monitoring and measuring service performance
Understand the role of a service integrator, a different feature of SIAM™
Congratulations! Everything was professional.
Krisztián Porszász
Generali