SIAM™ Foundation e-learning exam preparation

Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.

• Introduction to SIAM™
• SIAM™ Fundamentals
• SIAM™ Layers and Structures
• SIAM™ Implementation Roadmap
• SIAM™ Implementation Key Stages
• SIAM™ Roles and Responsibilities
• SIAM™ Practices
• Practices of SIAM™
• Processes to Support SIAM™
• Processes in a SIAM™ Ecosystem
• Objectives and SIAM™ Considerations of the Main Processes
• SIAM™ Challenges and Risks
• Challenges
• Associated Risks and Potential Mitigations
• SIAM™ and Other Practices

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

• Service Integration Managers

• Service Delivery Managers

• Project Managers

• IT Managers

• Change Managers

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

• Outline the Purpose and Value of a SIAM™ Approach
• Describe Business Drivers for SIAM™

Module 2: SIAM™ Layers and Structures

• Explain the SIAM™ Layers
• SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

• Distinguish Between the Different SIAM Implementation Key Stages
• Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
• Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
• Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
• Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

• Roles and Responsibilities
• SIAM™ Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

• People Practices of Managing Cross-Functional Teams
• Process Practices of Integrating Processes Across Service Providers
• Measurement Practices of Enabling and Reporting on end-to-end Services
• Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

• Function of Processes in a SIAM™ Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

• Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

• Importance of Building the Business Case, the Associated Risks and Mitigations
• Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
• Importance of Security, the Associated Risks and Mitigations
• Challenges Associated with Measuring Success and its Mitigations
• Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

• Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour
Open Book/ Closed Book: Closed Book