SIAM™ Foundation vizsgafelkészítő e-learning
E-learning kód:
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.
- Introduction to SIAM™
- SIAM™ Fundamentals
- SIAM™ Layers and Structures
- SIAM™ Implementation Roadmap
- SIAM™ Implementation Key Stages
- SIAM™ Roles and Responsibilities
- SIAM™ Practices
- Practices of SIAM™
- Processes to Support SIAM™
- Processes in a SIAM™ Ecosystem
- Objectives and SIAM™ Considerations of the Main Processes
- SIAM™ Challenges and Risks
- Challenges
- Associated Risks and Potential Mitigations
- SIAM™ and Other Practices
This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:
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Service Integration Managers
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Service Delivery Managers
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Project Managers
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IT Managers
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Change Managers
There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.
Domain 1: Introduction to SIAM™
Module 1: SIAM™ Fundamentals
- Outline the Purpose and Value of a SIAM™ Approach
- Describe Business Drivers for SIAM™
Module 2: SIAM™ Layers and Structures
- Explain the SIAM™ Layers
- SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator
Domain 2: SIAM™ Implementation Roadmap
Module 3: SIAM™ Implementation Key Stages
- Distinguish Between the Different SIAM Implementation Key Stages
- Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage
Domain 3: SIAM™ Roles and Responsibilities
Module 4: SIAM™ Roles and Responsibilities
- Roles and Responsibilities
- SIAM™ Structural Elements
Domain 4: SIAM™ Practices
Module 5: Practices of SIAM™
- People Practices of Managing Cross-Functional Teams
- Process Practices of Integrating Processes Across Service Providers
- Measurement Practices of Enabling and Reporting on end-to-end Services
- Technology Practices of Creating a Tooling Strategy
Domain 5: Processes to Support SIAM™
Module 6: Processes in a SIAM™ Ecosystem
- Function of Processes in a SIAM™ Ecosystem
Module 7: Objectives and SIAM™ Considerations of the Main Processes
- Indicate What the Process Purpose is Outline the SIAM Considerations
Domain 6: SIAM™ Challenges and Risks
Module 8: Challenges, Associated Risks and Potential Mitigations
- Importance of Building the Business Case, the Associated Risks and Mitigations
- Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
- Importance of Security, the Associated Risks and Mitigations
- Challenges Associated with Measuring Success and its Mitigations
- Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations
Domain 7: SIAM™ and Other Practices
Module 10: Other Practices
- Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem
The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:
Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour
Open Book/ Closed Book: Closed Book
Teljes egészében meg voltam elégedve.
J. Sz. Ildikó
Magna Car Top Systems Kft.