ITIL® 4 Specialist: Create, Deliver and Support Course e-learning vizsgával

Take full control of the end-to-end IT service lifecycle with the ITIL® 4 Specialist: Create, Deliver and Support e-learning course. You learn how to design, build, deliver and support reliable, scalable and high-quality digital services across the entire value stream — from demand and development to operations and continuous support. The self-paced modules and included official exam give you immediately applicable ITIL® 4 skills to boost performance in any modern IT service environment.

This course is ideal for professionals working in IT service management, operations, support or delivery who want to strengthen their end-to-end service lifecycle capabilities. It is especially valuable for those who already hold the ITIL® 4 Foundation certificate and aim to advance toward more complex service design, service delivery and continuous improvement responsibilities.

• ITIL® 4 Foundation certification

The ITIL® 4 Specialist: Create, Deliver and Support e-learning course builds on more than three decades of ITIL evolution, drawing from the framework’s history of standardizing and improving IT service management across industries. As organizations moved from traditional infrastructure to agile, cloud-driven digital ecosystems, ITIL® shifted as well—CDS represents this modern perspective, focusing on value streams, collaborative workflows, and continuous delivery.

Today, ITIL® 4 CDS is widely used in enterprises that run complex digital services, high-availability environments, and cross-functional delivery teams. The course provides practical guidance on how services are designed, built, deployed, and supported in real operational contexts. Its techniques are applied in everyday work such as incident resolution, release and deployment, change enablement, service desk operations, software development workflows, and ongoing service optimization.

By mastering CDS, professionals gain a structured, industry-recognized approach to creating reliable services that deliver consistent business value.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The course has the following learning outcomes: 

• Understand how to plan and build a service value stream to create, deliver and support services

• Understand concepts and challenges across the service value system

• Understand how to use a ‘shift left’ approach

• Know how to plan and manage resources in the service value system

• Understand the use and value of information and technology across the service value system

• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

• Know how to use a value stream to design, develop and transition new services

• Know how to use ITIL practices to contribute to a value stream for a new service

• Know how to use a value stream to provide user support

• Know how ITIL practices contribute to a value stream for user support

• Know how to create, deliver and support services

• Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services

• Understand the use and value of various concepts across the service value system

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this e-learning:

• Internationally accredited
• You can gain credit points
• You can access the material anytime, from anywhere
• It is accessible on mobile phone too
• Interactive
• It contains sample questions, and a sample exam
• ITIL® 4 Specialist: Create, Deliver and Support 

Interested in other areas as well? We offer e-learning for all ITIL® 4 training qualifications marked with a green frame:

Accredited ITIL® 4 Specialist: Create, Deliver and Support training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

This e-learning incorporates a combination of computer-based training as well as remote proctored qualification exam.

ITIL® 4 Specialist: Create Deliver and Support CDS Examination details:

• 40 multiple choice questions
• 90 minutes
• Pass mark: 70% or 28/40
• Closed book

You can obtain your ITIL® 4 Specialist certification online at any time after completing the course.

The course fee includes the exam fee of HUF 222,500 + VAT, which includes a digital textbook (eBook).

Take2: By paying an additional HUF 20,500 + VAT on top of the exam fee, you can retake the exam once.

The ITIL® 4 Specialist: Create, Deliver and Support certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.