ITIL® 4 Specialist: Sustainability in Digital and IT e-learning vizsga voucherrel

Unit 1: Understand the Key Concepts of Sustainability

Module 1: Describe the Benefits of Sustainability for an Organisation

• Benefits of Sustainability

Module 2: Describe the Key Concepts of Sustainability

• What is Sustainability?
• Sustainability Models, Issues, and Concepts

Module 3: Explain the Purpose of the UN Sustainable Development Goals and their role in an Organisation’s Sustainability

• 17 UN Sustainable Development Goals
• Role of the UN SDGs for Sustainability Vision

Module 4: Explain the Purpose of the UN Global Compact Principles and their role in Organisations’ Sustainability

• Ten Principles of the UN Global Compact

Module 5: Describe the Triple Bottom Line Model and the Scope of Each of the Three Pillars

• Triple Bottom Line

Module 6: Describe the Concept of Externalities

• Impact of Sustainability Initiatives

Module 7: Describe the Key Challenges of Sustainability

• Growing Human Population
• Waste Management
• Greenhouse Gas Emission
• Digital Poverty
• Digital Carbon Footprint

Module 8: Describe the Key Sustainability Solutions

• Corporate Social Responsibility
• Responsible Sourcing
• Sustainable Consumption and Production
• Circular Economy

Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability

Module 9: Describe the Purpose of a Materiality Assessment

• Materiality Assessment
• Why Conduct a Materiality Assessment?
• How to Conduct a Materiality Assessment?
• Materiality Assessment by DEFRA
• Materiality Assessment Outputs

Module 10: Describe the Key Sources of Organisational Sustainability Risks

• Sustainability Risk Assessment

Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations

• Stakeholders

Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations

• Regulations and Standards

Module 13: Explain the Role of Services and the Service Economy in Sustainability

• Other Kinds of Sustainable Business Model
• Approaches Supporting Sustainable Business Models

Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment

• Return on Investment in Sustainability

Unit 3: How Digital and Information Technology Support Sustainability

Module 15: Explain the Role of Digital Technology in Sustainability

• Role of Technology in Sustainability
• Digital Transformation for Sustainability
• Sustainable IT

Module 16: Describe How Digital Technology Impacts Sustainability

• Digital Sustainability

Unit 4: Know How to Plan Sustainability for an Organisation

Module 17: Explain the Role of Sustainability in an Organisation’s Vision

• Business, Digital, and Sustainability Vision

Module 18: Describe the Key Due Diligence Considerations for Sustainability

• Diligence Analysis

Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment

• Principles-Based Approach Vs Procedures-Based Approach vs Model-Based Approach
• Using Cynefin and Sense-Making to Address Complexity

Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning

• Sustainability Business Model
• Evolution of Sustainability Planning
• Sustainable Products and Services
• Designing Sustainable Products and Services
• Organisational Ecosystem

Module 21: Describe the Key Elements of an Organisational Sustainability Strategy

• Strategies for Sustainability

Module 22: Describe the Key Elements of Sustainability Culture

• Values and Culture

Module 23: Know How to Address Sustainability in an Organisation’s Vision

• Defining the Vision
• Triple Bottom Line for Vision

Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved

Module 24: Describe the Key Concepts of Measurement and Reporting

• Metrics and KPIs
• Common Sustainability Metrics

Module 25: Explain How the Following Support Sustainability

• Innovations
• Communication and Collaboration
• Governance and Audit

Module 26: Explain How the Following ITIL Practices Support Sustainability

• Organisational Change Management
• Strategy Management
• Software Development and Management
• Supplier Management