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IT trainings and software testing services
IT trainings and software testing services
Masterfield Training
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Course length:
Training language:
24 lessons
English or Hungarian
Course fee:
979 EUR + VAT
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ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam - Dates and application

First training day: 13 July 2026, Further training days: 14., 15.

Weekday daytime (09.00 - 16.30 CET)
Application deadline:
3 July 2026

The course is available both in classroom and online form. During application process you can choose, wether you would join us in our classroom, or you prefer to join online in real-time, remotely.

Classroom

The course is available both in classroom and online form. During application process you can choose, wether you would join us in our classroom, or you prefer to join online in real-time, remotely.

Live online

Training language:
Hungarian
Course fee:
979 EUR + VAT
Discounts:
Time to Renew Discount 20%
Apply

First training day: 12 October 2026, Further training days: 13., 14.

Weekday daytime (09.00 - 16.30 CET)
Application deadline:
2 October 2026

The course is available only in live-online (over the web) form, where you join the training in real-time, remotely.

Live online

Training language:
Hungarian
Course fee:
979 EUR + VAT
Discounts:
Time to Renew Discount 20%
Apply

Applying for closed-group training

If you and your colleagues are attending a closed group training course and you have a training date code, you can apply here.
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Application without a date

If none of the dates is right for you, but you are interested in the course, please submit your application without a date. When we publish a new date you will be notified.
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You can take advantage of these discounts when applying:

Time to Renew Discount 20%

You gain this knowledge - ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam

Master the creation, delivery, and support of IT services with ITIL® 4!
This accredited, exam-preparatory course equips you with the skills to design and optimize value streams using the ITIL® 4 framework. You'll gain a deep understanding of the service value system, the "shift-left" approach, and how to manage resources, technologies, and practices that support efficient service delivery. Learn how ITIL practices contribute to creating, launching, and supporting services, and how to structure work for maximum impact.

The ITIL® 4 Specialist: Create, Deliver and Support exam is included in the price.

Who do we recommend this training to?

This course is recommended for anyone involved in IT service delivery, from general IT professionals seeking to understand modern service value systems, to service managers and team leads responsible for designing and operating IT services. It is especially valuable for those working in roles like service desk leads, technical support managers, or IT operations coordinators who aim to improve efficiency, service quality, and user satisfaction through ITIL® 4 best practices.

What prerequisites are required?

  • ITIL® 4 Foundation certification
  • English language skills (as both the course material and the exam are in English)

Training content - ITIL® 4 Specialist: Create, Deliver and Support accredited course with exam

The ITIL® 4 Specialist: Create, Deliver and Support course is based on one of the most recognized and widely adopted frameworks in IT Service Management (ITSM). ITIL’s history spans several decades, evolving continuously to become a fundamental tool used by organizations across industries worldwide for efficient planning, delivery, and support of IT services. This course helps you understand how to design and manage service value streams, enabling companies to serve their customers faster and more reliably. The latest ITIL 4 edition integrates digital transformation and agile practices, offering up-to-date tools and practical solutions for modern IT environments. The knowledge gained is immediately applicable across daily IT service management, customer support, development, and operations—boosting efficiency and customer satisfaction.

This accredited training delivers both theoretical insights and practical skills that directly improve organizational performance.

 

 

 The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

This course is also available in e-learning format!

 

 

The course has the following learning outcomes: 

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Understand concepts and challenges across the service value system
  • Understand how to use a ‘shift left’ approach
  • Know how to plan and manage resources in the service value system
  • Understand the use and value of information and technology across the service value system
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use ITIL practices to contribute to a value stream for a new service
  • Know how to use a value stream to provide user support
  • Know how ITIL practices contribute to a value stream for user support
  • Know how to create, deliver and support services
  • Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
  • Understand the use and value of various concepts across the service value system

Related exams

This course incorporates a combination of an instructor-led training as well as a remote monitored qualification exam. The ITIL® 4 Specialist certification can be obtained online at a preferred date and time after attending the instructor-led training.

ITIL® 4 Specialist: Create Deliver and Support CDS Exam

  • 40 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

The ITIL® 4 Specialist exam is taken online in a remote monitored way. 

The price of the course includes the exam fee of 222.500 HUF + VAT, which contains a non-optional digital textbook (eBook).

Take2: If you pay 20.500 HUF + VAT, you can resit the exam one additional time.

 

The ITIL® 4 Specialist: Create, Deliver and Support certificate has an expiry period of 3 years. 

Trainers

Endrődi Béla
Endrődi Béla
He graduated from the Faculty of Electrical Engineering at the Budapest University of Technology and Economics, then, two years after obtaining his Electrical Engineering degree, he obtained a Quality Engineering Specialist qualification from the Postgraduate Institute of Engineering at the Budapest University of Technology and Economics. Shortly after completing his higher education studies, he started working in the field of...

Contact the trainer

Do you have any questions about the training?

education organizer

Balázs Selejó

Course administrator

selejo.balazs@masterfield.hu

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Testimonials

FOUNDATION TRAININGS FOR THIS COURSE

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