ITIL® 4 Specialist: Create, Deliver and Support (CDS) – Accredited Training with Certification Exam
Course code:
ITIL® 4 Specialist: Create, Deliver and Support (CDS) – Accredited Training with Certification Exam - Dates and application
First training day: 13 July 2026 , Further training days: 14., 15.
First training day: 12 October 2026 , Further training days: 13., 14.
Applying for closed-group training
Application without a date
You can take advantage of these discounts when applying:
Time to Renew: 10% Discount
Master the creation, delivery, and support of enterprise IT services with ITIL® 4!
This accredited, exam-preparatory training program equips you with the skills to design and optimize value streams using the ITIL® 4 framework. You'll gain a deep understanding of the service value system, the "shift-left" approach, and how to manage resources, technologies, and practices that support efficient service delivery. Learn how ITIL practices contribute to creating, launching, and supporting services, and how to structure work for maximum impact.
The ITIL® 4 Specialist: Create, Deliver and Support exam is included in the price.
This program is recommended for any professional involved in IT service delivery, from general IT professionals seeking to understand modern service value systems, to service managers and team leads responsible for designing and operating IT services. It is especially valuable for those working in roles like service desk leads, technical support managers, or IT operations coordinators who aim to improve efficiency, service quality, and user satisfaction through ITIL® 4 best practices.
- ITIL® 4 Foundation certification
- English language proficiency (as both the training materials and the exam are in English)
The ITIL® 4 Specialist: Create, Deliver and Support program is based on one of the most recognized and widely adopted frameworks in IT Service Management (ITSM). ITIL’s history spans several decades, evolving continuously to become a fundamental tool used by enterprises across industries worldwide for efficient planning, delivery, and support of enterprise IT services. This comprehensive program helps you understand how to design and manage service value streams, enabling companies to serve their customers faster and more reliably. The latest ITIL 4 edition integrates digital transformation and agile practices, offering up-to-date tools and practical solutions for modern IT environments. The knowledge gained is immediately applicable across daily IT service management, customer support, development, and operations—boosting efficiency and customer satisfaction.
This accredited training delivers both theoretical insights and applied technical skills that directly improve organizational performance.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This comprehensive program is also available in self-paced online learning format!
The comprehensive program has the following learning outcomes:
- Understand how to plan and build a service value stream to create, deliver and support services
- Understand concepts and challenges across the service value system
- Understand how to use a ‘shift left’ approach
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to use a value stream to design, develop and transition new services
- Know how to use ITIL practices to contribute to a value stream for a new service
- Know how to use a value stream to provide user support
- Know how ITIL practices contribute to a value stream for user support
- Know how to create, deliver and support services
- Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
- Understand the use and value of various concepts across the service value system
This programme incorporates instructor-led training combined with remotely proctored certification examination. The ITIL® 4 Specialist certification can be obtained online at your preferred date and time following programme completion.
ITIL® 4 Specialist: Create Deliver and Support CDS Examination
- 40 multiple choice questions
- Time allocation: 90 minutes
- Passing threshold: 70% (28/40)
- Reference materials: Closed book
The ITIL® 4 Specialist examination is administered online via remote proctoring.
The programme fee includes the examination fee of 222,500 HUF + VAT, which comprises a mandatory digital textbook (eBook).
Take2 Option: For an additional 20,500 HUF + VAT, you can retake the examination once.
The ITIL® 4 Specialist: Create, Deliver and Support certificate has a validity period of 3 years.
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Time to Renew: 10% Discount
Have you completed any of our ITIL or PRINCE2 courses before? Since 2023, PeopleCert certifications need to be renewed every three years, or you must obtain a higher certification. To support your renewal, we are offering you a 10% discount on the base price of this training if you have studied with us. Register for this course at a discounted rate for any scheduled start date. This offer cannot be combined with other promotions!
I was satisfied with everything! The curriculum is excellently structured, the examples are understandable, and Attila is a great instructor. Thanks to him and all the staff at Masterfield!
Gábor Kövesi
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