ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online
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ITIL® 4 Specialist: Drive Stakeholder Value accredited course with exam online - Dates and application
First training day: 7 October 2026 , Further training days: 8., 9.
Applying for closed-group training
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You can take advantage of these discounts when applying:
Time to Renew: 10% Discount
Turn services into experiences – built around stakeholder value.
This course takes you through every stage of the customer journey, equipping you with the skills to understand, shape, and improve interactions with customers, users, and partners. You’ll learn how to design value-driven, data-based, and user-centered digital service experiences. Gain practical knowledge in demand shaping, expectation setting, onboarding/offboarding, service catalog use, and managing customer feedback. Understand how to co-create value through collaboration and apply key ITIL® practices like service level management and service desk operations to build long-term stakeholder satisfaction.
The ITIL® 4 Specialist: Drive Stakeholder Value exam is included in the price.
The accredited course is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.
- ITIL® 4 Foundation certification
ITIL® (Information Technology Infrastructure Library) has become the global standard for IT service management over the past decades. With ITIL® 4, the focus has expanded beyond processes to include value co-creation, customer experience, and stakeholder engagement.
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) module is designed to help professionals understand and optimize every stage of the customer journey - from initial engagement through to service offboarding.
The knowledge presented in this course is widely adopted by organizations offering digital services that aim to improve customer relationships, drive user satisfaction, and ensure business value. With DSV, participants learn how to manage expectations, guide customer interactions, and measure the real value delivered by IT services. It’s especially relevant for roles where communication, service design, user experience, and feedback management are critical to success.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This course is also available in e-learning format!
The course has the following learning outcomes:
- Understand the concept and the ways of designing and improving Customer Journey
- Understand the characteristics of markets
- Understand marketing activities and techniques
- Know how to describe customer needs and internal and external factors that affect these
- Know how to identify service providers and explain their value propositions
- Know how the relationship management practice can be applied to enable and contribute to fostering relationships
- Know how the supplier management practice can be applied to enable and contribute to supplier and partner relationships management
- Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
- Know how the service level management practice can be applied to enable and contribute to service expectation management
- Understand key transition, on-boarding and off-boarding activities
- Know how the service desk practice can be applied to enable and contribute to user engagement
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Understand methods for encouraging and managing customer and user feedback
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Know how to realise and validate service value
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Understand methods to track and monitor service value (outcome, risk, cost and resources
This course incorporates a combination of an instructor-led training as well as a remote monitored qualification exam. The ITIL® 4 Specialist certification can be taken online at a preferred date and time after attending the instructor-led training.
ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam
- 40 multiple choice questions
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book
The ITIL® 4 Specialist exam is taken online in a remote monitored way.
The price of the course includes the exam fee of 222.500 HUF + VAT, which contains a non-optional digital textbook (eBook).
Take2: If you pay 20.500 HUF + VAT, you can resit the exam one additional time.
The ITIL® 4 Specialist: Drive Stakeholder Value certificate has an expiry period of 3 years.
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Time to Renew: 10% Discount
Have you completed any of our ITIL or PRINCE2 courses before? Since 2023, PeopleCert certifications need to be renewed every three years, or you must obtain a higher certification. To support your renewal, we are offering you a 10% discount on the base price of this training if you have studied with us. Register for this course at a discounted rate for any scheduled start date. This offer cannot be combined with other promotions!
What I liked was that the different functions and tasks were presented interactively through exercises.
Continental
Continental