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E-learning hossza:
E-learning nyelve:
16 tanóra
Angol
E-learning díja:

452 500 Ft + Áfa most 12 hónap hozzáféréssel


This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included in the price.

The course is targeted towards practitioners of IT Service Management who manage the operation and end-to-end delivery of IT-enabled and digital products and services.

ITIL® 4 Foundation certification. 

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.

 

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® 4 Specialist: Create, Deliver and Support 

 

 

 

The course has the following learning outcomes: 

 

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Understand concepts and challenges across the service value system
  • Understand how to use a ‘shift left’ approach
  • Know how to plan and manage resources in the service value system
  • Understand the use and value of information and technology across the service value system
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use ITIL practices to contribute to a value stream for a new service
  • Know how to use a value stream to provide user support
  • Know how ITIL practices contribute to a value stream for user support
  • Know how to create, deliver and support services
  • Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
  • Understand the use and value of various concepts across the service value system

 

Accredited ITIL® 4 Specialist: Create, Deliver and Support training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

 

This e-learning incorporates a combination of computer-based training as well as remote proctored qualification exam.

ITIL® 4 Specialist: Create Deliver and Support CDS Examination details:

  • 40 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

 

The ITIL® 4 Specialist: Create, Deliver and Support certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.

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