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E-learning hossza:
E-learning nyelve:
16 tanóra
Angol
E-learning díja:

452 500 Ft + Áfa most 12 hónap hozzáféréssel


This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL® 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included in the price. Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.

This course is suitable for IT Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

You must hold ITIL 4 Foundation certification before attending.

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.

 

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • Exam voucher included for ITIL® 4 Strategist: Direct, Plan and Improve 

 

 

 

COURSE OUTLINE:

 

THE COURSE HAS THE FOLLOWING LEARNING OUTCOMES:

1. Understand the key concepts of Direct, Plan & Improve
2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements
5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
7. Understand and know how to direct, plan and improve value streams and practices

 

Accredited ITIL® 4 Strategist: Direct, Plan and Improve (DPI) training is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This e-learning incorporates a combination of computer-based training as well as remote proctored qualification exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examintion details:

  • 40 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

 

 The ITIL® 4 Strategist: Direct, Plan and Improve certificate has an expiry period of 3 years. 

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