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E-learning hossza:
E-learning nyelve:
24 tanóra, tetszőleges időpontban
Angol
E-learning díja:

452 500 Ft + Áfa most 12 hónap hozzáféréssel


The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value. This training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.

This course is suitable for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), focusing toward delivering high velocity-IT.

The ITIL® 4 High Velocity IT qualification can be considered as one of the pre-requisites for the designation of ITIL 4 Managing Professional that analyses the practical and technical knowledge of the candidates regarding how to run successful, modern IT-enabled services, teams and workflows

Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 90 days to complete your course.

 

The specifics of this e-learning:

  • Internationally accredited
  • You can gain credit points
  • You can access the material anytime, from anywhere
  • It is accessible on mobile phone too
  • Interactive
  • It contains sample questions, and a sample exam
  • ITIL® 4 Specialist: Create, Deliver and Support 
  • The exam fee is included in the price

 

 

 

 

The HVIT course also concentrates on the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
  • Availability management
  • Capacity and performance management
  • Infrastructure and platform management monitoring and event management
  • Problem management
  • Service continuity management
  • Relationship management
  • Service design
  • Service desk
  • Information security management
  • Risk management

 

Course Outline:

1. UNDERSTAND CONCEPTS REGARDING THE HIGH-VELOCITY NATURE OF THE DIGITAL ENTERPRISE, INCLUDING THE DEMAND IT PLACES ON IT

1.1. Understand the following terms:
1.1.1. Digital organisation
1.1.2. High-velocity IT
1.1.3. Digital transformation
1.1.4. IT transformation
1.1.5. Digital product
1.1.6. Digital technology
1.2. Understand when the transformation to high-velocity IT is desirable and feasible
1.3. Understand the five objectives associated with digital products to achieve:
1.3.1. Valuable investments – strategically innovative and effective application of IT
1.3.2. Fast development - quick realisation and delivery of IT services and IT-related products
1.3.3. Resilient operations - highly resilient IT services and IT-related products
1.3.4. Co-created value - effective interactions between service provider and consumer
1.3.5. Assured conformance - to governance, risk and compliance (GRC) requirements

 

2. UNDERSTAND THE DIGITAL PRODUCT LIFECYCLE IN TERMS OF THE ITIL ‘OPERATING MODEL’

2.1. Understand how high-velocity IT relates to:
2.1.1 The four dimensions of service management
2.2.2. The ITIL service value system
2.3.3. The service value chain
2.3.4. The digital product lifecycle

 

3. UNDERSTAND THE IMPORTANCE OF THE ITIL GUIDING PRINCIPLES AND OTHER FUNDAMENTAL CONCEPTS FOR DELIVERING HIGH-VELOCITY IT

3.1. Understand the following principles, models and concepts: 
3.1.1. Ethics
3.1.2. Safety culture
3.1.3.Lean culture
3.1.4. Toyota Kata
3.1.5. Lean / Agile / resilient / continuous
3.1.6. Service-dominant logic
3.1.7. Design thinking
3.1.8.Complexity thinking
3.2 Know how to use the following principles, models and concepts:
3.2.1. Ethics
3.2.2. Safety culture
3.2.3. Lean culture
3.2.4. Toyota Kata
3.2.5. Lean / Agile / resilient / continuous
3.2.6. Service-dominant logic
3.2.7. Design thinking
3.2.8. Complexity thinking
3.2.9. How the above contribute to:
3.2.10. Help get customers’ jobs done
3.2.11. Trust and be trusted
3.2.12.Continually raise the bar
3.2.13. Accept ambiguity and uncertainty
3.2.14. Commit to continual learning
 

4. KNOW HOW TO CONTRIBUTE TO ACHIEVING VALUE WITH DIGITAL PRODUCTS

4.1. Know how the service provider ensures valuable investments are achieved.
4.2. Know how to use the following practices to contribute to achieving valuable investments
4.2.1. Portfolio management
4.2.2. Relationship management
4.3. Know how the service provider ensures fast development is achieved.
4.4. Know how to use the following practices to contribute to achieving fast development
4.4.1. Architecture management
4.4.2. Business analysis
4.4.3. Deployment management
4.4.4. Service validation and testing
4.4.5. Software development and management
4.5. Know how the service provider ensures resilient operations are achieved. 
4.6. Know how to use the following practices to contribute to achieving resilient operations
4.6.1. Availability management
4.6.2. Capacity and performance management
4.6.3. Monitoring and event management
4.6.4. Problem management
4.6.5. Service continuity management
4.6.6. Infrastructure and platform management
4.7. Know how the service provider ensures co-created value is achieved.
4.8. Know how to use the following practices to contribute to achieving co-created value with the service consumer
4.8.1. Relationship management
4.8.2. Service design
4.8.3. Service desk
4.9. Know how the service provider ensures assured conformance is achieved
4.10. Know how to use the following practices to contribute to achieving assured conformance
4.10.1. Information security management
4.10.2. Risk management
 

Accredited ITIL® 4 Specialist: High Velocity IT training is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

This e-learning incorporates a combination of computer-based training as well as remote proctored qualification exam.

ITIL® 4 Specialist: High Velocity IT (HVIT) Examination details:

  • 40 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

 

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